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Path Analysis Projects

Please note: many project deliverables are links to internal documents, and access may be limited to 18F and partner agency staff.

Template

Name of Path Analysis [Tock code]

  • Date:
  • Team:
  • Summary:
  • Theme:
  • Deliverables: [readme], [final report], [project folder]

Past Path Analysis projects

Cabinet-level agencies

Department of Agriculture (USDA)

USDA / Food & Nutrition Service (FNS) Supplemental Nutrition Assistance Program (SNAP) Path Analysis #782

  • June 2018
  • Team: Nikki Zeichner, Roger Ruiz
  • The Food and Nutrition Service within USDA is working on building a workflow and information management system to streamline SNAP key business processes related to State waiver and policy questions processing. Understanding how to best move forward with the workflow information management system will help FNS support State modernization efforts to provide efficient customer service, targeted benefit delivery to those most in need of food assistance, and application of consistent program requirements that reduce improper payments.
  • Deliverables: final report, final code evaluation, project folder

Department of Commerce (Commerce)

Commerce / GEMS Path Analysis #875

  • July 2018
  • Team: Mike Gintz, Fureigh, Olesya Minina, Mark Hopson
  • Help the Department of Commerce move successfully towards the build or acquisition of a Commerce-wide grants system that will replace their current system, which is not an effective tool for all of their grant-making bureaus and which has technical flaws that would be impractical to fix. In the process, introduce DOC to agile working methods and help them utilize the GEMS project as a catalyst for building an agile culture.
  • Deliverables: final report, supporting documents, project folder

Department of Defense (DOD)

Army Research Laboratory Path Analysis

  • March 2019
  • Team: Kathryn Connolly, Andrew Dunkman, Eleni Gesch-Karamanlidis
  • Help the ARL make a plan to efficiently and transparently share open source software within legal requirements, that doesn't feels top-heavy to researchers. This will likely move to an E&I.
  • Deliverables: project folder, final presentation

National Geospatial-Intelligence Agency (NGA), GEOINT Services Path Analysis #1059

  • March 2019
  • Team: Waldo Jaquith, Stephanie Rivera, Mark Hopson, Vicki McFadden
  • Analyze product management and procurement practices and provide recommendations.
  • Deliverables: final report

Air Force Materiel Command (AFMC) Center Operations Online platform (COOL) Path Analysis #950

  • September 2018
  • Team: Uchenna Moka-Solana, Julia Lindpainter, Stephanie Rivera
  • COOL is nearly 20 year old, custom-built application that Air Force Materiel Command (AFMC) uses to manage flight operations and store information related to line scheduling, flights, and individual pilot training. We assessed the current system and delived a high-level roadmap for modernization.
  • Next: In June 2019, we began an E&I project to build the first step of this roadmap on cloud.gov.
  • Deliverables: final process/practice presentation, final roadmap presentation, project folder

Air Force, Business and Enterprise Systems Path Analysis #1125

  • November 2019
  • Team: Peter Rowland, Miatta Myers, Waldo Jaquith, Ron Bronson, Olesya Minina, Vicki McFadden
  • Provide leadership with advice on how to adopt and strengthen modern information technology (IT) practices – such as agile development, user-centered design, product management, DevSecOps, and complementary acquisition strategies – to deliver value to end-users more rapidly.
  • Deliverables: path analysis report

Department of Defense Education Activity (DoDEA) Cyber Training Ranges Foundation Engagement #778

  • May 2018
  • Team: David Kane-Perry, Eddie Tejeda
  • The Cyber Missions Forces have reported difficulty accessing training resources provided by cyber ranges. Timely access to cyber ranges and required training are crucial for ensuring that cyber teams are prepared to respond to increasing cyber threats.
  • Deliverables: final report, project folder

Defense Travel Management Office (DTMO) Path Analysis #915

  • August-September 2018
  • Team: Eddie Tejeda, Cordelia Yu, Kathryn Connolly
  • The Defense Travel Management Office (DTMO) provides travel support and information to Department of Defense (DoD) Service members and civilian staff. We helped develop a strategy for their main website based on key user needs.
  • Deliverables: final report, project folder

U.S. Air Force Recruiting Services Path Analysis #784

  • June 2018
  • Team: Andrew Suprenant, James Hupp
  • Assess the current state of the Air Force Recruiting Information Support System-Total Force (AFRISS-TF) and develop a high-level vision for a more modular and mobile-friendly system.
  • Deliverables: final report, final presentation, project folder

U.S. Air Force Kessel Run Enterprise Path Analysis - #973

  • March - June, 2019
  • Team: Brian Fox, Abbey Kos, Ryan Hofschneider, Michael Cata, Mark Hopson, Miatta Myers, Stephanie Rivera
  • The US Air Force (USAF) is embarking on an ambitious initiative to transform the way it builds and delivers software for its military operations. It has created an organization to focus specifically on this transformation, called Kessel Run, and is rapidly growing its efforts here to deliver value in a user-centered agile fashion. Outside of the agile workshops, this is the first of at least 3 PAs with the Kessel Run team. The main focuses will be: Operating and scaling the multi-region cloud infrastructure platform (based on Cloud Foundry), Paving the path to production for applications, Migrating applications at scale, and Product and project management.
  • Deliverables: final report, project folder

U.S. Air Force / Center-Ops Online (COOL) PA #950

  • September-November 2018
  • Team: Stephanie Rivera, Mark Headd, Uchenna Moka-Solana, Julia Lindpaintner
  • COOL is a custom built application initially developed for a particular office at the Air Force. With the increased platform use, there is a need to make improvements to ensure scalability across the Air Force. In preparation for evolving COOL, AFMC requires a better understanding of the current state of the system, its supporting processes, and user needs, in order to develop a vision for an improved flight operations management system.
  • Deliverables: project folder, final presentation

U.S. Marine Corps (USMC) - Logistics and Planning PAs #940

  • underway
  • Team: Michael Antiporta, Mark Headd, Sarah Eckert, Ryan Aheard, Torey Vanek
  • The Marine Corps Deputy Commandant for Installations and Logistics (DC I&L) is looking to improve its logistics operations, plans, policies, concepts, exercising staff supervision over joint and Marine Corps logistics matters, logistics manpower matters, logistics analysis, mobility, lift requirements, sustainability productivity, material readiness, logistics information systems, security assistance, fiscal matters for appropriate division sponsored programs, and coordinating the logistics aspects of prepositioning programs.
  • Deliverables: final report, project folder

U.S. Navy Naval Air Systems Command (NAVAIR) Path Analysis #903

  • July-September 2018
  • Team: Andrew Suprenant, TC Baxter, Kathryn Connolly
  • Improve the quality of the data NAVAIR HR collects and manages through better data modeling to inform the use of predictive analytics, allowing the command to better identify past trends and better plan for the future, ultimately strengthening hiring and retention forecasting to better serve Navy and Marine fleets.
  • Deliverables: final report, final presentation, project folder

National Geospatial-Intelligence Agency (NGA), GEOINT Services Path Analysis #1059

  • March 2019
  • Team: Waldo Jaquith, Stephanie Rivera, Mark Hopson, Vicki McFadden
  • Analyze product management and procurement practices and provide recommendations.
  • Deliverables: final report

U.S. Army Research Lab Path Analysis #1076

  • April - May, 2019
  • Team: Andrew Dunkman, Kathryn Connolly, Eleni Gesch-Karamanlidis
  • US Army is looking for help in establishing a better process for releasing software as Open Source across the Army Research Laboratory (ARL). ARL is hoping to re-engineer the current process in way that satisfies legal and regulatory policies while not being too much of a burden to follow for users and stakeholders. In addition to the process itself, ARL is interested in the identification of some tools and technology that could best support the new process.
  • Deliverables: final report, project folder

Department of Health and Human Services (HHS)

HHS / Medicare Appeals Path Analysis #953

  • October-December 2018
  • Team: Tiffany Andrews, Jennifer Damis, Andrew Burnes, Randy Hart,Hannah Kane
  • HHS lacks adequate visibility into, and control over the state of individual Medicare appeals claims and the backlog as a whole due to the fact that multiple agencies are involved throughout the process.
  • Deliverables: final presentation

Department of Homeland Security (DHS)

FEMA Office of CIO

  • October 2018
  • Team: Lalitha Jonnalagadda, Mike Gintz, Mathew Caughron, Ben Peterson, Mark Hopson
  • The initial request was to explore ways to improve cybersecurity performance, but the PA unvieled several obstacles to a head-on approach and switched focus on strategy for cloud migration.
  • Next: E&I engagement for cloud migration
  • Deliverables: PA report, PA project folder

DHS / TSA U.S. Air Marshals Foundation Engagement #597

  • October 2017
  • Team: Melissa Braxton, Jacob Harris
  • Analyze the current state of the Mission Scheduler Notification System and create a strategy and roadmap around how TSA should move forward.
  • Deliverables: final report, project folder

DHS / Federal Protective Service (FPS) Financial Revenue System Foundation Engagement #590

  • September 2017
  • Team: Brandon Kirby, Jon Carmack
  • Identify a strategic roadmap that will clarify and align the revenue management systems’ various user and stakeholder needs.
  • Deliverables: final report, project folder

DHS / FEMA Foundation Engagement #578

  • August 2017
  • Team: Michael Cata, Laura Ponce
  • Conduct user research and assess their workload forecasting challenges; make the Workforce Analysis Tool more user friendly.
  • Deliverables: final report, project folder

FEMA OCIO Modernization - #951

  • September - December, 2018
  • Team: Mat Caughron, Mike Gintz, Mark Hopson, Lalitha Jonnalagadda, Ben Peterson
  • FEMA is responsible for coordinating responses to a disaster that has occurred in the United States that overwhelms the resources of state and local authorities. To better fulfill that mission, FEMA has created a strategic plan that provides a framework for supporting the United States before, during and after disasters. Part of the strategic plan is for the FEMA OCIO to create a program roadmap for modernizing FEMA’s cybersecurity program and producing an analysis that would determine the acquisition requirements for the FEMA IT Risk Management Program. As a result, FEMA intends to procure a solution through FAS in order to more effectively plan and modernize their cybersecurity and IT Risk Management program, with the ultimate aim of delivering a federally compliant Risk Management program.
  • Deliverables: Final Presentation, Project Folder

Department of Housing and Urban Development (HUD)

Centers of Excellence (CoE) + HUD Path Analysis #967

  • September 2018
  • Team: Olesya Minina, Victor Udoewa, Brian Fox, Eleni Gesch-Karamanlidis, Andrew Dunkman, Ashley Owens, Rebecca Refoy-Sidibe, Miatta Myers, Peter Burkholder
  • This was an atypical PA. Initially, CoE asked 18F to help kickoff their new partnership with HUD and lay a strategy for how to best approach positioning five different CoE teams. The team and objectives split multiple times. One sub-team worked to create a plan to modernize the Federal Housing Authority (FHA) Insurance Origination Network of Applications (FIONA) application but encountered blockers.
  • Next: The Acquisition Team is supporting the HUD team through some purchases.
  • Deliverables: project folder

Department of the Interior (DOI)

Fish and Wildlife Service (FWS) / Harvest Surveys Foundation Engagement #587

  • September 2017
  • Team: Alex Pandel, Ric Miller
  • The paper surveys of the annual activities of licensed migratory bird hunters are inefficient, tedious and often contain errors. FWS wants to automate this process to make it easier for their staff to collect information, enable hunters to report better data and decrease errors.
  • Deliverables: readme, final report, project folder

DOI / Office of Natural Resources Revenue Data Services Foundation Engagement #564

  • July 2017
  • Team: Corey Mahoney, Jeremy Canfield
  • Prepare DOI for full ownership of the Natural Resource Revenue Data website by providing documentation, knowledge transfer, infrastructure transfer, transformative activities, and ongoing support and feature development via pairing in order to help facilitate the ownership transition.
  • Deliverables: final report, project folder

Department of Justice (DOJ)

DOJ 9/11 VCF Claims Review Path Analysis [#1170]

  • Date: December 2019 - March 2020
  • Team: Ann Morey, Joe Krzystan , Mark Hopson, Olesya Minina
  • summary: 18F worked with the DOJ VCF team and leadership make better decisions through better data and building sustainable, flexible, and easy to use processes and tools that empower staff and claimants so VCF staff and claimants can get what they need out of the program.
  • Theme: Legacy system transformaiton, encapsulation, claims processing
  • Deliverables: final report, Running weekly ship, post mortem

DOJ-CRT Knowledge Management Path Analysis [#1182]

  • Date: January 2020 – March 2020
  • Team: Colin Murphy, Amanda Costello, Olesya Minina
  • Summary: 18F partnered with the Department of Justice, Civil Rights Division (DOJ-CRT) to understand how CRT employees can better access and navigate information and guidance within the division. Over ten weeks, 18F worked to identify key problem areas to create a roadmap for prioritizing and addressing knowledge management challenges.
  • Theme: Knowledge Management, Justice Domain
  • Deliverables: final report, Internal 18F README, post mortem

DOJ / Civil Rights Division PA/E&I #1051

  • December, 2018 - February, 2019
  • Team: Olesya Minna, Uchenna Moka-Solana, Nikki Zeichner, Jacklynn Pham, Aviva Oskow, Rebecca Refoy-Sidibe
  • The Civil Rights Division works to uphold the civil and constitutional rights of all Americans and enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status, and national origin. Currently, when citizens believe a civil rights violation has taken place, they can submit a complaint to the Civil Rights Division in a variety of ways including phone, email or website. The current process and accompanying website for filing complaints is not intuitive or user friendly and causes confusion for the citizen. It also leads to time-consuming, manual effort by the internal DOJ staff that need to take action quickly on the claims. On the citizen side, there is no unified or clear method for finding information and submitting claims to DOJ. On the DOJ intake side, there are many manual, disparate processes for routing and addressing the claims, making the review and decision process labor-intensive and inefficient.
  • Deliverables: final report, project folder

DOJ / IT Functions #923

  • September 2018
  • Team: David Corwin, Aviva Oskow, Jacklynn Pham, Tim Spencer, Nikki Zeichner
  • Investigate whether there are opportunities to increase efficiency, improve customer experience and reduce cost by consolidating select IT functions across three litigating components and the Justice Management Division (JMD). The three litigating components involved are the Civil Rights Division (CRT), Environment and Natural Resources Division (ENRD), and the Tax Division (TAX).
  • Deliverables: github, team folder

DOJ / Digital Transformation FY17 #474

  • December 2017
  • Team: Nikki Zeichner, Ed Mullen
  • Investigate creating the Data Ingest and Analytics Resource Center (DIARC) to integrate policies, processes, services, and technology into a shared service that is accessible to all litigation components.
  • Deliverables: readme, final report, project folder

Department of State (State)

State Operations Center Path Analysis #798

  • June 2018
  • Team: Brandon Kirby, Kara Reinsel
  • Complete a current state analysis of elements of the Operations Center’s work and create a strategy and roadmap for how the State Department could move forward to modernize Operations Center processes and technology specifically related to knowledge management and information dissemination, and a high-level strategy for future state interoperability across all Operations Center systems.
  • Deliverables: final report, project folder

State Department / Diamond Tracking Foundation Engagement #748

  • March 2018
  • Team: Porta Antiporta, Vraj Mohan
  • Assess the problem space around the current website, database and data needs
  • Deliverables: final report, project folder

Veterans Affairs (VA)

VA / Inquiry Routing and Information System (IRIS) Foundation Engagement #527

  • May 2017
  • Team: Jeremy Canfield, Mark Trammell, Robert Sosinski
  • Take a comprehensive inventory of VA’s Inquiry Routing and Information System (IRIS) alongside the many other systems Veterans use and VA representatives work with. Build a roadmap for integrating IRIS and similar systems functionality into a more unified and effective veteran information support system.
  • Deliverables: final report, project folder

Independent agencies

General Services Administration (GSA)

Federal Acquisition Service (FAS) / Commercial Platforms Foundation Engagement #758

Federal Acquisition Service (FAS) / Integrated Awards Environment (IAE) Migration Foundation Engagement #762

  • April 2018
  • Team: Porta Antiporta, Jon Carmack
  • Analyze the current state of IAE’s systems, review past documentation, and create a strategy and roadmap around how OSM should move forward with the migration of IAE’s system into a new environment.
  • Deliverables: final report, final presentation, project folder

Office of Products and Programs / Performance.gov Foundation Engagement #663

  • November 2017
  • Team: Victor Udoewa, Eddie Tejeda
  • Assess the archived Performance.gov and create a product vision and roadmap for a new, modernized Performance.gov
  • Deliverables: readme, final report, project folder

Office of Products and Programs / Agency-wide Content Delivery Foundation Engagement #647

  • October 2017
  • Team: Tim Jones, Andrew Maier
  • Assist OPP with market and user research, roadmap a vision for which roles TTS could effectively take on to help agencies with their content delivery needs.
  • Deliverables: final report, project folder

OCIO / GAMS Foundation Engagement #588

  • September 2017
  • Team: Nikki Zeichner, Amos Stone
  • Examine GAMS as a test bed for researching the current access management systems in place; research various modern authentication methods currently used in the commercial sector.
  • Deliverables: final report, project folder

Federal Acquisition Service (FAS) / SWID Tag Repository Discovery #562

  • September 2017
  • Team: Nikki Zeichner, Melissa Braxton
  • Investigate the best way to build or acquire a repository for tracking government software licenses and their identification tags.
  • Deliverables: final report, presentation, project folder

Office of Products and Programs (OPP) / USA.gov Consolidated Permit System Foundation Engagement #536

  • June 2017
  • Team: Michael Cata, Nick Brethauer
  • Learn more about the problem landscape as well as assess the viability of building a service to improve the user experience of land-use permit requests.
  • Deliverables: final report, project folder, project repo

Office of Products and Programs (OPP) / Small Business Grant Foundation Engagement #528

  • May 2017
  • Team: Ric Miller, Carolyn Dew
  • After inheriting BusinessUSA, USAGov wanted to identify opportunities to improve how small businesses interact with the federal government. We set out to better understand how small businesses interact with the federal government, directly or indirectly. We focused on federal grant dollars that are awarded to state or local entities, and which are then issued as contracts with specific small or disadvantaged business requirements.
  • Deliverables: final report, project repo

Federal Acquisition Service (FAS) ITC / Memo Compliance & Value Application Foundation Engagement #517

  • April 2017
  • Team: Cyd Harrell, Michael Cata
  • How can GSA help client agencies painlessly integrate IT guidance from OMB, and would this compliance guidance act as a compelling value-add service for GSA customers? While OMB guidance is confusing, this wasn't a burning user need. What they and their COs really wish is that GSA would make it easier to find vendors who can meet their specific requirements.
  • Deliverables: final report, project folder

Office of Products and Programs (OPP) / Social Security Number (SSN) Foundation Engagement #493

  • January 2017
  • Team: Cyd Harrell, Ric Miller
  • Assess the current environment of privacy-protecting citizen identifiers and demo the existing proof of concept of the Program Unique Identifier Initiative developed by OPM. Stopped the project after three weeks because there was no existing proof of concept and the partner wasn't ready to work with us.
  • Deliverables: final report, project folder

18F / OSC Web Presence PA #948

  • August - November, 2018
  • Team: Ron Bronson, Jeffrey Durland, Austin Hernandez, Corey Mahoney, Olesya Minina, Eleni Gesch-Karamanlidis
  • OSC is responsible for providing enterprise web governance, developing agency strategy standards, policies, procedures, and guidelines applicable to web content and the presentation of that content. OSC also facilitates implementation of agency decisions concerning online content and its presentation to the public and monitors the overall branding and content integrity of GSA’s digital presence. GSA’s various websites hold a variety of content that spans federal regulations, acquisitions, public building services, e-commerce systems, and other various GSA products and services. Currently, users have difficulty navigating disparate GSA websites and finding and understanding information, which makes it challenging for GSA to serve different customers and users efficiently. In addition, OSC would like to update and modernize GSA’s overall web presence to provide for a more comprehensive and unifying experience for GSA’s many different users.
  • Deliverables: final report, project folder

National Science Foundation (NSF)

NSF Site Redesign Foundation Engagement #515

  • May 2017
  • Team: Brandon Kirby, Corey Mahoney
  • NSF wanted help figuring out the future of NSF.gov: redesigning it to meet user needs, choosing and implementing a new content management system, and moving to the cloud. This foundation engagement aimed to help make this ambitious project successful by identifying risks, blockers, strengths, and opportunities, then recommending a roadmap for how NSF can approach this project to mitigate those risks.
  • Deliverables: overview, final report, project folder

National Institutes of Health (NIH)

National Center for Advancing Translational Sciences (NCATS) Pharos Path Analysis #1056

  • December 2018 - February 2019
  • Team: Kathryn Connolly, Jessie Posilkin, Aditi Rao
  • Identify and coach the NCATS team in ways they can improve the user experience of their public applications, using Pharos as a pilot example.
  • Deliverables: readme, final report, project folder

National Center for Advancing Translational Sciences (NCATS) Biomedical Translator Path Analysis #1074

  • March-April 2019
  • Team: Kathryn Connolly, Jessie Posilkin, Aditi Rao
  • Conduct stakeholder interviews and generative user research for Translator, a new NCATS initiative which aims to facilitate biomedical researchers' ability to make connections across research and data from multiple disciplines, to help them more quickly identify new treatment opportunities for diseases. The results of the research informed directions for Translator's initial design, user experience, and data and API strategy in the E&I.
  • Next: This project rolled into a Experiment & Iterate phase.
  • Deliverables: readme, initial discovery findings, final user research findings (both were used to kick off the E&I), project folder

NIH / PubMed Foundation Engagement #754

  • March 2018
  • Team: Victor Udoewa, Andrew Maier
  • Conduct user research in order to identify a potential roadmap for user-centered improvements to PubMed.gov and NLM literature offerings in general.
  • Deliverables: readme, final report, project folder

National Library of Medicine (NLM) / Clinicaltrials.gov Discovery #514

  • May 2017
  • Team: Angela Colter, Melissa Braxton, Austin Hernandez
  • Provide recommendations on how the National Library of Medicine’s ClinicalTrials.gov could better serve the needs of its users.
  • Deliverables: final report, project folder, project repo

Social Security Administration (SSA)

SSA / Disability Case Processing System (DCPS2) Path Analysis #901

  • August 2018
  • Team: David Corwin, Eleni Gesch-Karamanlidis
  • SSA is seeking to identify the best technical solution for centralizing disability case processing. Determining how an internal disability case processing system (DCPS2) currently stacks up against commercially available alternatives, will help SSA determine whether to continue building or buy.
  • Deliverables: final report, project folder

Environmental Protection Agency (EPA)

EPA / Emissions #1062

  • April - June, 2019
  • Team: Nikki Zeichner, Kathryn Connolly, Andrew Suprenant, Lalitha Jonnalagadda, Ryan Hofschneider
  • The EPA’s Clean Air Markets Division (CAMD) runs regulatory programs that protect human health and the environment by reducing air pollution from power plants. A major part of its responsibilities is to gather data related to power plant emissions and to make them available to a variety of different users. To do this, it maintains multiple systems to manage input and output of data. These systems run on outdated technologies and have poor integration with each other. The vendors that manage them seem unable to help CAMD transition toward human centered design practices and cloud hosting for its applications.
  • Deliverables: final report, team folder