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ticket_spec.rb
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# Copyright (C) 2012-2024 Zammad Foundation, https://zammad-foundation.org/
require 'rails_helper'
RSpec.describe 'Ticket', type: :request do
let!(:ticket_group) do
create(:group, email_address: create(:email_address))
end
let!(:ticket_group_without_create) do
create(:group, email_address: create(:email_address))
end
let(:admin) do
create(:admin, groups: Group.all, firstname: 'Tickets', lastname: 'Admin')
end
let!(:agent) do
create(:agent, groups: Group.all, firstname: 'Tickets', lastname: 'Agent')
end
let!(:agent_change_only) do
user = create(:agent, groups: Group.all, firstname: 'Tickets', lastname: 'Agent')
user.group_names_access_map = {
ticket_group_without_create.name => %w[read change],
}
user
end
let!(:customer) do
create(
:customer,
login: '[email protected]',
firstname: 'Tickets',
lastname: 'Customer1',
email: '[email protected]',
)
end
describe 'request handling' do
it 'does ticket create with agent - missing group (01.01)' do
params = {
title: 'a new ticket #1',
article: {
content_type: 'text/plain', # or text/html
body: 'some body',
sender: 'Customer',
type: 'note',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error_human']).to eq("The required value 'group_id' is missing.")
end
it 'does ticket create with agent - wrong group (01.02)' do
params = {
title: 'a new ticket #2',
group: 'not_existing',
article: {
content_type: 'text/plain', # or text/html
body: 'some body',
sender: 'Customer',
type: 'note',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('No lookup value found for \'group\': "not_existing"')
end
it 'does ticket create with agent - valid group but no create permissions (01.02a)' do
params = {
title: 'a new ticket #1',
group: ticket_group_without_create.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id,
article: {
content_type: 'text/plain', # or text/html
body: 'some body',
sender: 'Customer',
type: 'note',
},
}
authenticated_as(agent_change_only)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:forbidden)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Not authorized')
end
it 'does ticket create with agent - missing article.body (01.03)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id,
article: {},
}
authenticated_as(agent)
expect { post '/api/v1/tickets', params: params, as: :json }.not_to change(Ticket, :count)
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq("Need at least an 'article body' field.")
end
it 'does ticket create with agent - article.body set to empty string (01.03)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id,
article: { body: " \n " },
}
authenticated_as(agent)
expect { post '/api/v1/tickets', params: params, as: :json }.not_to change(Ticket, :count)
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq("Need at least an 'article body' field.")
end
it 'does ticket create with agent - missing article (01.03)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id
}
authenticated_as(agent)
expect { post '/api/v1/tickets', params: params, as: :json }.to change(Ticket, :count).by(1)
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles).to be_empty
end
it 'does ticket create with agent - minimal article (01.03)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: customer.id,
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #3')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - minimal article and customer.email (01.04)' do
params = {
title: 'a new ticket #3',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer: customer.email,
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #3')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - wrong owner_id - 0 (01.05)' do
params = {
title: 'a new ticket #4',
group: ticket_group.name,
priority: '2 normal',
owner_id: 0,
state: 'new',
customer_id: customer.id,
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Invalid value for param \'owner_id\': 0')
end
it 'does ticket create with agent - wrong owner_id - "" (01.06)' do
params = {
title: 'a new ticket #5',
group: ticket_group.name,
priority: '2 normal',
owner_id: '',
state: 'new',
customer_id: customer.id,
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #5')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - wrong owner_id - 99999 (01.07)' do
params = {
title: 'a new ticket #6',
group: ticket_group.name,
priority: '2 normal',
owner_id: 99_999,
state: 'new',
customer_id: customer.id,
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Invalid value for param \'owner_id\': 99999')
end
it 'does ticket create with agent - wrong owner_id - nil (01.08)' do
params = {
title: 'a new ticket #7',
group: ticket_group.name,
priority: '2 normal',
owner_id: nil,
state: 'new',
customer_id: customer.id,
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #7')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - minimal article with guess customer (01.09)' do
params = {
title: 'a new ticket #9',
group: ticket_group.name,
priority: '2 normal',
state: 'new',
customer_id: 'guess:[email protected]',
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #9')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - minimal article with guess customer (01.10)' do
params = {
title: 'a new ticket #10',
group: ticket_group.name,
customer_id: 'guess:[email protected]',
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #10')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - minimal article with customer hash (01.11)' do
params = {
title: 'a new ticket #11',
group: ticket_group.name,
customer: {
firstname: 'some firstname',
lastname: 'some lastname',
email: '[email protected]',
},
article: {
body: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #11')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
end
it 'does ticket create with agent - minimal article with customer hash with article.origin_by (01.11)' do
params = {
title: 'a new ticket #11.1',
group: ticket_group.name,
customer: {
firstname: 'some firstname',
lastname: 'some lastname',
email: '[email protected]',
},
article: {
body: 'some test 123',
origin_by: '[email protected]',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #11.1')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
article = ticket.articles.first
expect(article.updated_by_id).to eq(agent.id)
expect(article.created_by_id).to eq(agent.id)
expect(article.origin_by_id).to eq(User.lookup(email: '[email protected]').id)
expect(article.sender.name).to eq('Customer')
expect(article.type.name).to eq('note')
expect(article.from).to eq('some firstname some lastname')
end
it 'does ticket create with agent - minimal article with customer hash with article.origin_by (01.11) - second test' do
params = {
title: 'a new ticket #11.2',
group: ticket_group.name,
customer: {
firstname: 'some firstname',
lastname: 'some lastname',
email: '[email protected]',
},
article: {
sender: 'Customer',
body: 'some test 123',
origin_by: '[email protected]',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #11.2')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
article = ticket.articles.first
expect(article.updated_by_id).to eq(agent.id)
expect(article.created_by_id).to eq(agent.id)
expect(article.origin_by_id).to eq(User.lookup(email: '[email protected]').id)
expect(article.sender.name).to eq('Customer')
expect(article.type.name).to eq('note')
expect(article.from).to eq('some firstname some lastname')
end
it 'does ticket create with agent - minimal article with customer hash with article.origin_by (01.11) - third test' do
params = {
title: 'a new ticket #11.3',
group: ticket_group.name,
customer: {
firstname: 'some firstname',
lastname: 'some lastname',
email: '[email protected]',
},
article: {
sender: 'Agent',
from: 'somebody',
body: 'some test 123',
origin_by: '[email protected]',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #11.3')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
article = ticket.articles.first
expect(article.updated_by_id).to eq(agent.id)
expect(article.created_by_id).to eq(agent.id)
expect(article.origin_by_id).to eq(User.lookup(email: '[email protected]').id)
expect(article.sender.name).to eq('Customer')
expect(article.type.name).to eq('note')
expect(article.from).to eq('some firstname some lastname')
end
it 'does ticket create with agent - minimal article with customer hash with article.origin_by (01.11) - fourth test' do
params = {
title: 'a new ticket #11.4',
group: ticket_group.name,
customer: {
firstname: 'some firstname',
lastname: 'some lastname',
email: '[email protected]',
},
article: {
sender: 'Customer',
body: 'some test 123',
origin_by: customer.login,
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #11.4')
expect(json_response['customer_id']).to eq(User.lookup(email: '[email protected]').id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
article = ticket.articles.first
expect(article.updated_by_id).to eq(agent.id)
expect(article.created_by_id).to eq(agent.id)
expect(article.origin_by_id).to eq(customer.id)
expect(article.sender.name).to eq('Customer')
expect(article.type.name).to eq('note')
expect(article.from).to eq('Tickets Customer1')
end
it 'does ticket create with agent - minimal article with missing body - with customer.id (01.12)' do
params = {
title: 'a new ticket #12',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq("Need at least an 'article body' field.")
end
it 'does ticket create with agent - minimal article and attachment with customer (01.13)' do
params = {
title: 'a new ticket #13',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => 'dGVzdCAxMjM=',
'mime-type' => 'text/plain' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #13')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
expect(ticket.articles.first.attachments.count).to eq(1)
file = ticket.articles.first.attachments.first
expect(file.content).to eq('test 123')
expect(file.filename).to eq('some_file.txt')
expect(file.preferences['Mime-Type']).to eq('text/plain')
expect(file.preferences['Content-ID']).to be_falsey
end
it 'does ticket create with agent - minimal article and attachment with customer (01.14)' do
params = {
title: 'a new ticket #14',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{
'filename' => 'some_file1.txt',
'data' => 'dGVzdCAxMjM=',
'mime-type' => 'text/plain',
},
{
'filename' => 'some_file2.txt',
'data' => 'w6TDtsO8w58=',
'mime-type' => 'text/plain',
},
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #14')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
expect(ticket.articles.first.attachments.count).to eq(2)
file = ticket.articles.first.attachments.first
expect(file.content).to eq('test 123')
expect(file.filename).to eq('some_file1.txt')
expect(file.preferences['Mime-Type']).to eq('text/plain')
expect(file.preferences['Content-ID']).to be_falsey
end
it 'does ticket create with agent - minimal article and simple invalid base64 attachment with customer (01.15)' do
params = {
title: 'a new ticket #15',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => 'ABC_INVALID_BASE64',
'mime-type' => 'text/plain' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Invalid base64 for attachment with index \'0\'')
end
it 'does ticket create with agent - minimal article and large invalid base64 attachment with customer (01.15a)' do
params = {
title: 'a new ticket #15a',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => "LARGE_INVALID_BASE64_#{'#' * 20_000_000}",
'mime-type' => 'text/plain' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Invalid base64 for attachment with index \'0\'')
end
it 'does ticket create with agent - minimal article and valid multiline base64 with linebreaks attachment with customer (01.15b)' do
params = {
title: 'a new ticket #15b',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => Base64.encode64('a' * 1_000),
'mime-type' => 'text/plain' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response['title']).to eq('a new ticket #15b')
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
expect(ticket.articles.first.attachments.count).to eq(1)
file = ticket.articles.first.attachments.first
expect(file.content).to eq('a' * 1_000)
end
it 'does ticket create with agent - minimal article and valid multiline base64 without linebreaks attachment with customer (01.15c)' do
params = {
title: 'a new ticket #15c',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => Base64.strict_encode64('a' * 1_000),
'mime-type' => 'text/plain' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response['title']).to eq('a new ticket #15c')
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
expect(ticket.articles.first.attachments.count).to eq(1)
file = ticket.articles.first.attachments.first
expect(file.content).to eq('a' * 1_000)
end
it 'does ticket create with agent - minimal article and attachment invalid base64 with customer (01.16)' do
params = {
title: 'a new ticket #16',
group: ticket_group.name,
customer_id: customer.id,
article: {
subject: 'some test 123',
body: 'some test 123',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => 'dGVzdCAxMjM=' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:unprocessable_entity)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Attachment needs \'mime-type\' param for attachment with index \'0\'')
end
it 'does ticket create with agent - minimal article and inline attachments with customer (01.17)' do
params = {
title: 'a new ticket #17',
group: ticket_group.name,
customer_id: customer.id,
article: {
content_type: 'text/html',
subject: 'some test 123',
body: 'some test 123 <img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAUA
AAAFCAYAAACNbyblAAAAHElEQVQI12P4//8/w38GIAXDIBKE0DHxgljNBAAO
9TXL0Y4OHwAAAABJRU5ErkJggg==" alt="Red dot" /> <img src="data:image/jpeg;base64,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">',
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #17')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
expect(ticket.articles.first.attachments.count).to eq(2)
file = ticket.articles.first.attachments[0]
expect(Digest::MD5.hexdigest(file.content)).to eq('d3c1e09bdefb92b6a06b791a24ca9599')
expect(file.filename).to eq('image1.png')
expect(file.preferences['Mime-Type']).to eq('image/png')
expect(file.preferences['Content-ID']).to match(%r{#{ticket.id}\[email protected]})
expect(file.preferences['Content-ID']).to be_truthy
file = ticket.articles.first.attachments[1]
expect(Digest::MD5.hexdigest(file.content)).to eq('006a2ca3793b550c8fe444acdeb39252')
expect(file.filename).to eq('image2.jpeg')
expect(file.preferences['Mime-Type']).to eq('image/jpeg')
expect(file.preferences['Content-ID']).to match(%r{#{ticket.id}\[email protected]})
expect(file.preferences['Content-ID']).to be_truthy
end
it 'does ticket create with agent - minimal article and inline attachments with customer (01.18)' do
params = {
title: 'a new ticket #18',
group: ticket_group.name,
customer_id: customer.id,
article: {
content_type: 'text/html',
subject: 'some test 123',
body: 'some test 123 <img src="data:image/jpeg;base64,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"
>',
attachments: [
{ 'filename' => 'some_file.txt',
'data' => 'dGVzdCAxMjM=',
'mime-type' => 'text/plain' },
],
},
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #18')
expect(json_response['customer_id']).to eq(customer.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
ticket = Ticket.find(json_response['id'])
expect(ticket.articles.count).to eq(1)
expect(ticket.articles.first.attachments.count).to eq(2)
file = ticket.articles.first.attachments[0]
expect(Digest::MD5.hexdigest(file.content)).to eq('006a2ca3793b550c8fe444acdeb39252')
expect(file.filename).to eq('image1.jpeg')
expect(file.preferences['Mime-Type']).to eq('image/jpeg')
expect(file.preferences['Content-ID']).to be_truthy
expect(file.preferences['Content-ID']).to match(%r{#{ticket.id}\[email protected]})
expect(file).to be_inline
file = ticket.articles.first.attachments[1]
expect(Digest::MD5.hexdigest(file.content)).to eq('39d0d586a701e199389d954f2d592720')
expect(file.filename).to eq('some_file.txt')
expect(file.preferences['Mime-Type']).to eq('text/plain')
expect(file.preferences['Content-ID']).to be_falsey
expect(file).not_to be_inline
end
it 'does ticket create with agent (02.02)' do
params = {
title: 'a new ticket #1',
state: 'new',
priority: '2 normal',
group: ticket_group.name,
customer: '[email protected]',
article: {
content_type: 'text/plain', # or text/html
body: 'some body',
},
links: {
Ticket: {
parent: [1],
}
}
}
authenticated_as(agent)
post '/api/v1/tickets', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['state_id']).to eq(Ticket::State.lookup(name: 'new').id)
expect(json_response['title']).to eq('a new ticket #1')
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(agent.id)
links = Link.list(
link_object: 'Ticket',
link_object_value: json_response['id'],
)
expect(links[0]['link_type']).to eq('child')
expect(links[0]['link_object']).to eq('Ticket')
expect(links[0]['link_object_value']).to eq(1)
end
it 'does ticket with wrong ticket id (02.03)' do
group = create(:group)
ticket = create(
:ticket,
title: 'ticket with wrong ticket id',
group_id: group.id,
customer_id: customer.id,
)
authenticated_as(agent)
get "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:forbidden)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Not authorized')
params = {
title: 'ticket with wrong ticket id - 2',
}
put "/api/v1/tickets/#{ticket.id}", params: params, as: :json
expect(response).to have_http_status(:forbidden)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Not authorized')
delete "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:forbidden)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Not authorized')
end
it 'does ticket with correct ticket id (02.04)', performs_jobs: true do
title = "ticket with corret ticket id testagent#{SecureRandom.uuid}"
ticket = create(
:ticket,
title: title,
group: ticket_group,
customer_id: customer.id,
preferences: {
some_key1: 123,
},
)
authenticated_as(agent)
get "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['id']).to eq(ticket.id)
expect(json_response['title']).to eq(title)
expect(json_response['customer_id']).to eq(ticket.customer_id)
expect(json_response['updated_by_id']).to eq(1)
expect(json_response['created_by_id']).to eq(1)
expect(json_response['preferences']['some_key1']).to eq(123)
params = {
title: "#{title} - 2",
customer_id: agent.id,
preferences: {
some_key2: 'abc',
},
}
put "/api/v1/tickets/#{ticket.id}", params: params, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['id']).to eq(ticket.id)
expect(json_response['title']).to eq("#{title} - 2")
expect(json_response['customer_id']).to eq(agent.id)
expect(json_response['updated_by_id']).to eq(agent.id)
expect(json_response['created_by_id']).to eq(1)
expect(json_response['preferences']['some_key1']).to eq(123)
expect(json_response['preferences']['some_key2']).to eq('abc')
params = {
ticket_id: ticket.id,
subject: 'some subject',
body: 'some body',
}
post '/api/v1/ticket_articles', params: params, as: :json
expect(response).to have_http_status(:created)
article_json_response = json_response
expect(article_json_response).to be_a(Hash)
expect(article_json_response['ticket_id']).to eq(ticket.id)
expect(article_json_response['from']).to eq('Tickets Agent')
expect(article_json_response['subject']).to eq('some subject')
expect(article_json_response['body']).to eq('some body')
expect(article_json_response['content_type']).to eq('text/plain')
expect(article_json_response['internal']).to be(false)
expect(article_json_response['created_by_id']).to eq(agent.id)
expect(article_json_response['sender_id']).to eq(Ticket::Article::Sender.lookup(name: 'Agent').id)
expect(article_json_response['type_id']).to eq(Ticket::Article::Type.lookup(name: 'note').id)
perform_enqueued_jobs
get "/api/v1/tickets/search?query=#{CGI.escape(title)}&full=true", params: {}, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['record_ids'][0]).to eq(ticket.id)
expect(json_response['record_ids'].count).to eq(1)
params = {
condition: {
'ticket.title' => {
operator: 'contains',
value: title,
},
},
}
post '/api/v1/tickets/search?full=true', params: params, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['record_ids'][0]).to eq(ticket.id)
expect(json_response['record_ids'].count).to eq(1)
delete "/api/v1/ticket_articles/#{article_json_response['id']}", params: {}, as: :json
expect(response).to have_http_status(:ok)
params = {
to: Faker::Internet.unique.email,
from: 'something which should not be changed on server side',
ticket_id: ticket.id,
subject: 'some subject',
body: 'some body',
type: 'email',
internal: true,
}
post '/api/v1/ticket_articles', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response).to be_a(Hash)
expect(json_response['ticket_id']).to eq(ticket.id)
expect(json_response['from']).to eq(%(Tickets Agent via #{ticket_group.email_address.name} <#{ticket_group.email_address.email}>))
expect(json_response['subject']).to eq('some subject')
expect(json_response['body']).to eq('some body')
expect(json_response['content_type']).to eq('text/plain')
expect(json_response['internal']).to be(true)
expect(json_response['created_by_id']).to eq(agent.id)
expect(json_response['sender_id']).to eq(Ticket::Article::Sender.lookup(name: 'Agent').id)
expect(json_response['type_id']).to eq(Ticket::Article::Type.lookup(name: 'email').id)
params = {
subject: 'new subject',
}
put "/api/v1/ticket_articles/#{json_response['id']}", params: params, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['ticket_id']).to eq(ticket.id)
expect(json_response['from']).to eq(%(Tickets Agent via #{ticket_group.email_address.name} <#{ticket_group.email_address.email}>))
expect(json_response['subject']).not_to eq('new subject')
expect(json_response['body']).to eq('some body')
expect(json_response['content_type']).to eq('text/plain')
expect(json_response['internal']).to be(true)
expect(json_response['created_by_id']).to eq(agent.id)
expect(json_response['sender_id']).to eq(Ticket::Article::Sender.lookup(name: 'Agent').id)
expect(json_response['type_id']).to eq(Ticket::Article::Type.lookup(name: 'email').id)
params = {
to: Faker::Internet.unique.email,
from: 'something which should not be changed on server side',
ticket_id: ticket.id,
subject: 'some subject',
body: 'some body',
type: 'email',
internal: false,
}
post '/api/v1/ticket_articles', params: params, as: :json
expect(response).to have_http_status(:created)
expect(json_response['internal']).to be(false)
delete "/api/v1/ticket_articles/#{json_response['id']}", params: {}, as: :json
expect(response).to have_http_status(:forbidden)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Not authorized (communication articles cannot be deleted)!')
delete "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:forbidden)
expect(json_response).to be_a(Hash)
expect(json_response['error']).to eq('Not authorized (admin permission required)!')
end
it 'does ticket with correct ticket id (02.05)' do
ticket = create(
:ticket,
title: 'ticket with corret ticket id',
group: ticket_group,
customer_id: customer.id,
)
authenticated_as(admin)
get "/api/v1/tickets/#{ticket.id}", params: {}, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['id']).to eq(ticket.id)
expect(json_response['title']).to eq('ticket with corret ticket id')
expect(json_response['customer_id']).to eq(ticket.customer_id)
expect(json_response['updated_by_id']).to eq(1)
expect(json_response['created_by_id']).to eq(1)
params = {
title: 'ticket with corret ticket id - 2',
customer_id: agent.id,
}
put "/api/v1/tickets/#{ticket.id}", params: params, as: :json
expect(response).to have_http_status(:ok)
expect(json_response).to be_a(Hash)
expect(json_response['id']).to eq(ticket.id)