Print record detailsin email body (#1304)

* Create readme.md

Added the details how the script is being executed and purpose of the email script

* Update readme.md

Added detailed description of how the script is being executed and purpose of the email script

* Create print_record_details_to_body.js

Email script to print the details of current record, it can be called in any of the email notification

Author: YTejaswini18

Mail Scripts/PrintRecordDetailsinEmailBody/print_record_details_to_body.js

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+// Start the HTML container with gray color and Helvetica font
+template.print('<div style="color: #808080; font-family: helvetica;">');
+
+// Display the Short Description label in bold and larger font
+template.print('<font size="4"><strong>Short Description: </strong></font>');
+
+// Display the actual short description from the current record in a smaller font
+template.print('<font size="3">' + gs.getMessage(current.short_description).replace(/(\r\n|\n|\r)/g, '') + '</font>');
+template.print('<br />\n');  // Add a line break after the short description
+
+// Display the Description label in bold and larger font
+template.print('<font size="4"><strong>' + gs.getMessage('Description') + ':</strong></font>');
+
+// Display the actual description from the current record, preserving line breaks
+template.print('<font size="3" style="white-space: pre-line;">' + gs.getMessage(current.description) + '</font>');
+template.print('<br />\n');  // Add a line break after the description
+
+// Display the Comments label in bold and larger font
+template.print('<font size="4"><strong>' + gs.getMessage('Comments') + ':</strong></font><br />');
+
+// Display the actual comments from the current record in a smaller font
+template.print('<font size="3">' + gs.getMessage('${current.comments}') + '</font>');
+
+// Close the HTML container
+template.print('</div>');

Mail Scripts/PrintRecordDetailsinEmailBody/readme.md

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+1. Overview
+This mail script is designed for use in ServiceNow notifications. It dynamically generates an HTML structure that displays key record details (Short Description, Description, and Comments) in a visually appealing format. The script can be used in any ServiceNow notification to provide recipients with a clear, styled summary of the record's information.
+
+2. How It Works
+Key Fields:
+
+Short Description: Retrieves and displays the record’s short description.
+Description: Retrieves the full description of the record, preserving white spaces and line breaks.
+Comments: Retrieves the comments added to the record.
+
+The content is wrapped inside a <div> container, with styling applied using the HTML <font> tag to set the font size, bold text, and color.
+The use of gs.getMessage() allows for internationalization, ensuring that the script works well in multi-language environments.
+3. Steps to Implement
+Create a Notification:
+
+Navigate to System Notification > Email > Notifications in ServiceNow.
+Create a new notification or edit an existing one based on your requirements.
+Insert the Mail Script:
+
+In the notification, go to the Message tab.
+Use the Mail Script type to call the script in your notification message.
+The script will dynamically pull the details from the current record (such as incident or task).
+Adjust the Script:
+
+If needed, modify the script to display other fields or refine the content (e.g., fetching only specific journal comments).
+You can add additional fields like Priority, Assigned to, or custom fields using a similar method.
+4. Testing the Script
+Send a Test Email:
+
+After configuring the notification, trigger the event to send a test email.
+Ensure the email is formatted correctly and that the Short Description, Description, and Comments are displayed as expected.
+Positive Test Case:
+
+Create or update a record that matches the notification conditions.
+Verify that the email contains the correct record details in the styled format.
+Negative Test Case:
+
+Ensure that if no comments or description are available, the script does not throw errors but handles the empty fields gracefully.
+5. Benefits
+Improved Formatting: The use of HTML ensures that the notification looks professional, with clear headings and properly formatted text.
+Dynamic Content: The script automatically pulls data from the record, reducing manual intervention and the risk of errors.
+Internationalization: The use of gs.getMessage() allows for easy translation and localization of the content, making the script adaptable to global implementations.
+Reusability: This script can be reused across multiple notifications and customized easily to include additional fields or change the format.
+This approach enhances the quality of ServiceNow notifications, providing clear and well-structured information to end users.