Inactive User Cleanup Utility for ServiceNow

This utility is designed for ServiceNow administrators to help maintain user accounts by automatically deactivating users who have not logged in for a specified number of days. It's a Script Include that can be scheduled to run at regular intervals or executed manually.

Features

• Identifies users who have been inactive for a given number of days.
• Deactivates these users to keep the user list current and secure.
• Logs all deactivation actions for auditing purposes.

Prerequisites

Before you begin using this utility, ensure that you have the necessary permissions to modify user records in ServiceNow.

Installation

1. Navigate to System Definition > Script Includes in your ServiceNow instance.
2. Click on New to create a new Script Include.
3. Give it a name, such as InactiveUserCleanup.
4. Copy and paste the code from the InactiveUserCleanup.js file into the Script field.
5. Save the new Script Include.

Usage

To use the InactiveUserCleanup utility:

1. Create an instance of the InactiveUserCleanup class in a background script, business rule, or scheduled job.
2. Call the deactivateInactiveUsers method with the number of days of inactivity as the parameter.

Example for a background script:

var cleanup = new InactiveUserCleanup();
cleanup.deactivateInactiveUsers(90); // Deactivate users who have been inactive for 90 days