[BUG] Getting "Ignoring Stream Decks devices as the stream deck app is running" when the stream deck app is not installed

[hugo-landgren]

Is this a bug in companion itself or a module?

• I believe this to be a bug in companion

Is there an existing issue for this?

• I have searched the existing issues

Describe the bug

We used to use the Streamdeck plugin for Companion but have decided to use the direct connection instead. The Streamdeck app is removed from the computer but Companion keeps saying that "Ignoring Stream Decks devices as the stream deck app is running" when I click "Rescan USB".

Steps To Reproduce

No response

Expected Behavior

No response

Environment (please complete the following information)

- OS: Windows 10 Education
- Browser: Edge
- Companion Version: v3.5.1

Additional context

No response

[Julusian]

Does anything show up in task manager with a name containing 'Stream Deck'?
I'm not able to reproduce this issue

[hugo-landgren]

No, nothing in task manager. I have even tried to delet everything from the registry with Streamdeck or Stream Deck in it. Seems like the next step is to re-install windows, but I really would like to avoid that. From: Julian Waller ***@***.***> Date: Monday, 10 February 2025 at 21:41 To: bitfocus/companion ***@***.***> Cc: Hugo Landgren ***@***.***>, Author ***@***.***> Subject: Re: [bitfocus/companion] [BUG] Getting "Ignoring Stream Decks devices as the stream deck app is running" when the stream deck app is not installed (Issue #3261) Du får inte ofta e-post från ***@***.*** Läs om varför det här är viktigt<https://aka.ms/LearnAboutSenderIdentification> Does anything show up in task manager with a name containing 'Stream Deck'? I'm not able to reproduce this issue — Reply to this email directly, view it on GitHub<#3261 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BDPV2U2ZM3I2APJAKC5I7M32PEFGVAVCNFSM6AAAAABWWATANGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDMNBZGE4DMNRYHE>. You are receiving this because you authored the thread.Message ID: ***@***.***>

[hugo-landgren]

Is there any more information you might need to look into this?