Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[Screenshotting] Diagnostic tool gives false positive on "Fontconfig error: No writable cache directories" #210371

Open
pmuellr opened this issue Feb 10, 2025 · 4 comments
Labels
bug Fixes for quality problems that affect the customer experience Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)

Comments

@pmuellr
Copy link
Member

pmuellr commented Feb 10, 2025

We're seeing a new error not caught by the Screenshotting diagnostics tool. The following messages are logged when system fonts are not installed:

Fontconfig error: No writable cache directories

Previous attempts at catching errors like these: #186434

@pmuellr pmuellr added bug Fixes for quality problems that affect the customer experience Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams) Team:SharedUX Team label for AppEx-SharedUX (formerly Global Experience) labels Feb 10, 2025
@elasticmachine
Copy link
Contributor

Pinging @elastic/response-ops (Team:ResponseOps)

@elasticmachine
Copy link
Contributor

Pinging @elastic/appex-sharedux (Team:SharedUX)

@petrklapka
Copy link
Member

@pmuellr - We are going to bow out of this one Pat. Please triage on your team. Let us know if you need a hand!

@petrklapka petrklapka removed the Team:SharedUX Team label for AppEx-SharedUX (formerly Global Experience) label Feb 10, 2025
@pmuellr
Copy link
Member Author

pmuellr commented Feb 10, 2025

Thinking we can change the code here to just look for Fontconfig error: rather than a specific Fontconfig message

'Fontconfig error: Cannot load default config file': i18n.translate(
'xpack.reporting.diagnostic.fontconfigError',
{
defaultMessage: `The browser couldn't start properly due to missing system font dependencies. Please see {url}`,
values: { url: docLinks.links.reporting.browserSystemDependencies },
}
),

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
bug Fixes for quality problems that affect the customer experience Team:ResponseOps Label for the ResponseOps team (formerly the Cases and Alerting teams)
Projects
None yet
Development

No branches or pull requests

3 participants