User can't restore history in some rooms after logging in.

[ara4n]

Steps to reproduce

1. User logged in after getting kicked out by SS-proxy turnoff
2. User verified themselves from ED
3. User doesn't have scrollback in any E2EE rooms:

Outcome

What did you expect?

They should have picked up their backup details from ED .

What happened instead?

App says that key storage isn't enabled, and gets an error when trying to turn it on.

Your phone model

No response

Operating system version

No response

Application version

1.9.9

Homeserver

matrix.org

Will you send logs?

Yes

[ara4n]

ED side claims backup is happening... but Cross-signing isn't set up?

[ara4n]

[BillCarsonFr]

This ⚠️ Cross-signing is ready but keys are not backed up. means that the private part of the cross-signing keys are not in the 4S.
In that case there is not even a 4S setup (as said by Secret Storage: not ready

Other problematic thing, the backup decryption key is not known. So this session can only upload to the backup but not download and decrypt.

There might be another session somewhere that has the backup decryption key. User should setup recovery from there