The relationship of a problem and a device (item) is lost when the category is changed. #15358

jcervantes-sipecom · 2023-08-03T16:22:26Z

Code of Conduct

I agree to follow this project's Code of Conduct

Is there an existing issue for this?

I have searched the existing issues

Version

10.0.9

Bug description

After selecting a device and creating a problem, if the category is changed, it loses the relationship with the source device from which the problem is being created, since changing the category reloads the page, if the category is not changed and the problem is created, the relationship with the device is not lost.

Relevant log output

No response

Page URL

/front/peripheral.form.php and /front/problem.form.php

Steps To reproduce

Select a Device, go to Problems, and clic on "New Problem for this item..."

Fill the problem but not select a Category, and save it:

After save it go to the recently problem created, and the item tab, see that the item is correctly associated:

Create a New problem just like the step number 1.

Fill the problem, but now select a Category, you'll that the page reload, save it:

After save it go to the recently problem created, and the item tab, see that the item is not associated:

Your GLPI setup information

Information about system installation and configuration

GLPI 10.0.9 ( => /web/glpi)
Installation mode: TARBALL
Current language:en_GB

Server

Operating system: Linux #48-Ubuntu SMP Tue Jun 20 20:34:08 UTC 2023 x86_64
PHP 8.1.2-1ubuntu2.13 apache2handler (Core, FFI, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, apcu, bz2,
calendar, ctype, curl, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, intl, json, ldap, libxml, mbstring,
mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, snmp, sockets, sodium, standard, sysvmsg, sysvsem,
sysvshm, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib)
Setup: max_execution_time="600" memory_limit="512M" post_max_size="4M" safe_mode="" session.save_handler="files"
upload_max_filesize="1M"
Software: Apache/2.4.52 (Ubuntu) OpenSSL/3.0.2 ()
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36 Edg/114.0.1823.86
Server Software: (Ubuntu)
Server Version: 8.0.33-0ubuntu0.22.04.2
Server SQL Mode: STRICT_TRANS_TABLES,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_ENGINE_SUBSTITUTION
Parameters: usr1@localhost/glpi
Host info: Localhost via UNIX socket

PHP version (8.1.2-1ubuntu2.13) is supported.
Sessions configuration is OK.
Allocated memory is sufficient.
mysqli extension is installed.
Following extensions are installed: dom, fileinfo, filter, libxml, json, simplexml, xmlreader, xmlwriter.
curl extension is installed.
gd extension is installed.
intl extension is installed.
zlib extension is installed.
The constant SODIUM_CRYPTO_AEAD_XCHACHA20POLY1305_IETF_NPUBBYTES is present.
Database engine version (8.0.33) is supported.
No files from previous GLPI version detected.
The log file has been created successfully.
Write access to /data/glpi/files/_cache has been validated.
Write access to /glpi/config/ has been validated.
Write access to /data/glpi/files/_cron has been validated.
Write access to /data/glpi/files has been validated.
Write access to /data/glpi/files/_dumps has been validated.
Write access to /data/glpi/files/_graphs has been validated.
Write access to /data/glpi/files/_lock has been validated.
Write access to /data/glpi/files/_pictures has been validated.
Write access to /data/glpi/files/_plugins has been validated.
Write access to /data/glpi/files/_rss has been validated.
Write access to /data/glpi/files/_sessions has been validated.
Write access to /data/glpi/files/_tmp has been validated.
Write access to /data/glpi/files/_uploads has been validated.

Web server root directory configuration seems safe.
Sessions configuration is secured.
OS and PHP are relying on 64 bits integers.
exif extension is installed.
ldap extension is installed.
openssl extension is installed.
Following extensions are installed: bz2, Phar, zip.
Zend OPcache extension is installed.
Following extensions are installed: ctype, iconv, mbstring, sodium.
Write access to /web/glpi/marketplace has been validated.
Timezones seems loaded in database.

GLPI constants

GLPI_ROOT: "/web/glpi"
GLPI_CONFIG_DIR: "/glpi/config/"
GLPI_VAR_DIR: "/data/glpi/files"
GLPI_LOG_DIR: "/data/glpi/_log"
GLPI_MARKETPLACE_DIR: "/web/glpi/marketplace"
GLPI_USE_CSRF_CHECK: "1"
GLPI_CSRF_EXPIRES: "7200"
GLPI_CSRF_MAX_TOKENS: "100"
GLPI_USE_IDOR_CHECK: "1"
GLPI_IDOR_EXPIRES: "7200"
GLPI_ALLOW_IFRAME_IN_RICH_TEXT: false
GLPI_SERVERSIDE_URL_ALLOWLIST: ["/^(https?|feed):\/\/[^@:]+(\/.*)?$/"]
GLPI_TELEMETRY_URI: "https://telemetry.glpi-project.org"
GLPI_INSTALL_MODE: "TARBALL"
GLPI_NETWORK_MAIL: "[email protected]"
GLPI_NETWORK_SERVICES: "https://services.glpi-network.com"
GLPI_MARKETPLACE_ALLOW_OVERRIDE: true
GLPI_MARKETPLACE_MANUAL_DOWNLOADS: true
usr1_AGENT_EXTRA_COMMENTS: ""
GLPI_DISABLE_ONLY_FULL_GROUP_BY_SQL_MODE: "1"
GLPI_AJAX_DASHBOARD: "1"
GLPI_CALDAV_IMPORT_STATE: 0
GLPI_DEMO_MODE: "0"
GLPI_CENTRAL_WARNINGS: "1"
GLPI_DOC_DIR: "/data/glpi/files"
GLPI_CACHE_DIR: "/data/glpi/files/_cache"
GLPI_CRON_DIR: "/data/glpi/files/_cron"
GLPI_DUMP_DIR: "/data/glpi/files/_dumps"
GLPI_GRAPH_DIR: "/data/glpi/files/_graphs"
GLPI_LOCAL_I18N_DIR: "/data/glpi/files/_locales"
GLPI_LOCK_DIR: "/data/glpi/files/_lock"
GLPI_PICTURE_DIR: "/data/glpi/files/_pictures"
GLPI_PLUGIN_DOC_DIR: "/data/glpi/files/_plugins"
GLPI_RSS_DIR: "/data/glpi/files/_rss"
GLPI_SESSION_DIR: "/data/glpi/files/_sessions"
GLPI_TMP_DIR: "/data/glpi/files/_tmp"
GLPI_UPLOAD_DIR: "/data/glpi/files/_uploads"
GLPI_INVENTORY_DIR: "/data/glpi/files/_inventories"
GLPI_NETWORK_REGISTRATION_API_URL: "https://services.glpi-network.com/api/registration/"
GLPI_MARKETPLACE_PLUGINS_API_URI: "https://services.glpi-network.com/api/marketplace/"
GLPI_I18N_DIR: "/web/glpi/locales"
GLPI_VERSION: "10.0.9"
GLPI_SCHEMA_VERSION: "10.0.9@77fc44668eaae89b61d95fe606d20d93d66110cd"
GLPI_MARKETPLACE_PRERELEASES: false
GLPI_MIN_PHP: "7.4.0"
GLPI_MAX_PHP: "8.3.0"
GLPI_YEAR: "2023"

Libraries

 

htmlawed/htmlawed version 1.2.14 in (/web/glpi/vendor/htmlawed/htmlawed)

phpmailer/phpmailer version 6.8.0 in (/web/glpi/vendor/phpmailer/phpmailer/src)

simplepie/simplepie version 1.5.8 in (/web/glpi/vendor/simplepie/simplepie/library)

tecnickcom/tcpdf version 6.6.2 in (/web/glpi/vendor/tecnickcom/tcpdf)

michelf/php-markdown in (/web/glpi/vendor/michelf/php-markdown/Michelf)

true/punycode in (/web/glpi/vendor/true/punycode/src)

iamcal/lib_autolink in (/web/glpi/vendor/iamcal/lib_autolink)

sabre/dav in (/web/glpi/vendor/sabre/dav/lib/DAV)

sabre/http in (/web/glpi/vendor/sabre/http/lib)

sabre/uri in (/web/glpi/vendor/sabre/uri/lib)

sabre/vobject in (/web/glpi/vendor/sabre/vobject/lib)

laminas/laminas-i18n in (/web/glpi/vendor/laminas/laminas-i18n/src)

laminas/laminas-servicemanager in (/web/glpi/vendor/laminas/laminas-servicemanager/src)

monolog/monolog in (/web/glpi/vendor/monolog/monolog/src/Monolog)

sebastian/diff in (/web/glpi/vendor/sebastian/diff/src)

donatj/phpuseragentparser in (/web/glpi/vendor/donatj/phpuseragentparser/src/UserAgent)

elvanto/litemoji in (/web/glpi/vendor/elvanto/litemoji/src)

symfony/console in (/web/glpi/vendor/symfony/console)

scssphp/scssphp in (/web/glpi/vendor/scssphp/scssphp/src)

laminas/laminas-mail in (/web/glpi/vendor/laminas/laminas-mail/src/Protocol)

laminas/laminas-mime in (/web/glpi/vendor/laminas/laminas-mime/src)

rlanvin/php-rrule in (/web/glpi/vendor/rlanvin/php-rrule/src)

blueimp/jquery-file-upload in (/web/glpi/vendor/blueimp/jquery-file-upload/server/php)

ramsey/uuid in (/web/glpi/vendor/ramsey/uuid/src)

psr/log in (/web/glpi/vendor/psr/log/Psr/Log)

psr/simple-cache in (/web/glpi/vendor/psr/simple-cache/src)

psr/cache in (/web/glpi/vendor/psr/cache/src)

league/csv in (/web/glpi/vendor/league/csv/src)

mexitek/phpcolors in (/web/glpi/vendor/mexitek/phpcolors/src/Mexitek/PHPColors)

guzzlehttp/guzzle in (/web/glpi/vendor/guzzlehttp/guzzle/src)

guzzlehttp/psr7 in (/web/glpi/vendor/guzzlehttp/psr7/src)

glpi-project/inventory_format in (/web/glpi/vendor/glpi-project/inventory_format/lib/php)

wapmorgan/unified-archive in (/web/glpi/vendor/wapmorgan/unified-archive/src)

paragonie/sodium_compat in (/web/glpi/vendor/paragonie/sodium_compat/src)

symfony/cache in (/web/glpi/vendor/symfony/cache)

html2text/html2text in (/web/glpi/vendor/html2text/html2text/src)

symfony/css-selector in (/web/glpi/vendor/symfony/css-selector)

symfony/dom-crawler in (/web/glpi/vendor/symfony/dom-crawler)

twig/twig in (/web/glpi/vendor/twig/twig/src)

twig/string-extra in (/web/glpi/vendor/twig/string-extra)

symfony/polyfill-ctype not found

symfony/polyfill-iconv not found

symfony/polyfill-mbstring not found

symfony/polyfill-php80 not found

symfony/polyfill-php81 not found

symfony/polyfill-php82 in (/web/glpi/vendor/symfony/polyfill-php82)

league/oauth2-client in (/web/glpi/vendor/league/oauth2-client/src/Provider)

league/oauth2-google in (/web/glpi/vendor/league/oauth2-google/src/Provider)

thenetworg/oauth2- in (/web/glpi/vendor/thenetworg/oauth2-/src/Provider)

SQL replicas

Active
SQL server: - Difference between main and replica: None

Notifications

Way of sending emails: SMTP+TLS

Plugins list

accounts Name: Accounts Version: 3.0.3 State: Installed / not activated
Install Method: Marketplace
activity Name: Activities Version: 3.1.2 State: Installed / not activated
Install Method: Marketplace
actualtime Name: ActualTime Version: 2.1.0 State: Installed / not activated
Install Method: Marketplace
fields Name: Additional fields Version: 1.20.6 State: Installed / not activated
Install Method: Marketplace
advancedplanning Name: advancedplanning Version: 1.1.0 State: Installed / not activated
Install Method: Marketplace
news Name: Alerts Version: 1.12.1 State: Installed / not activated
Install Method: Marketplace
badges Name: Badges Version: 3.0.0 State: Not installed
Install Method: Marketplace
barcode Name: Barcode Version: 2.7.1 State: Installed / not activated
Install Method: Marketplace
behaviors Name: Behaviours Version: 2.7.2 State: Installed / not activated
Install Method: Marketplace
borgbase Name: Borgbase Version: 1.0.0 State: Not installed
Install Method: Marketplace
archibp Name: Business Processes Version: 2.0.5 State: Installed / not activated
Install Method: Marketplace
camerainput Name: Camera Input Version: 2.0.2 State: Not installed
Install Method: Marketplace
positions Name: Cartography Version: 6.0.2 State: Installed / not activated
Install Method: Marketplace
cmdb Name: CMDB Version: 3.0.3 State: Installed / not activated
Install Method: Marketplace
connections Name: Connections Version: 10.0.0 State: Not installed
Install Method: Marketplace
consumables Name: Consumable request Version: 2.0.0 State: Installed / not activated
Install Method: Marketplace
costs Name: Costs Version: 3.0.1 State: Not installed
Install Method: Marketplace
credit Name: Credit vouchers Version: 1.12.0 State: Installed / not activated
Install Method: Marketplace
customizations Name: Customizations Version: 0.2.4 State: Not installed
Install Method: Marketplace
datainjection Name: Data injection Version: 2.13.2 State: Installed / not activated
Install Method: Marketplace
archidata Name: Data structures Version: 1.0.14 State: Installed / not activated
Install Method: Marketplace
dataflows Name: Dataflows Version: 3.0.5 State: Installed / not activated
Install Method: Marketplace
archimap Name: Diagrams Version: 3.3.0 State: Installed / not activated
Install Method: Marketplace
manageentities Name: Entities portal Version: 4.0.3 State: Installed / not activated
Install Method: Marketplace
escalade Name: Escalation Version: 2.9.2 State: Installed / not activated
Install Method: Marketplace
financialreports Name: Financial reports Version: 3.0.0 State: Not installed
Install Method: Marketplace
formcreator Name: Form Creator Version: 2.13.6 State: Installed / not activated
Install Method: Marketplace
archifun Name: Functional Areas Version: 2.2.9 State: Not installed
Install Method: Marketplace
gantt Name: gantt Version: 1.0.4 State: Installed / not activated
Install Method: Marketplace
gappessentials Name: Gapp Essentials Version: 2.1.2 State: Installed / not activated
Install Method: Marketplace
glpiinventory Name: GLPI Inventory Version: 1.2.3 State: Installed / not activated
Install Method: Marketplace
resources Name: Human Resources Version: 3.0.4 State: Not installed
Install Method: Marketplace
geninventorynumber Name: Inventory number generation Version: 2.8.3 State: Installed / not activated
Install Method: Marketplace
addressing Name: IP Adressing Version: 3.0.1 State: Installed / not activated
Install Method: Marketplace
uninstall Name: Item's Lifecycle (uninstall) Version: 2.9.0 State: Installed / not activated
Install Method: Marketplace
itilcategorygroups Name: ItilCategory Groups Version: 2.5.1 State: Not installed
Install Method: Marketplace
jsaddons Name: JS Addons Version: 2.0.0 State: Not installed
Install Method: Marketplace
mailanalyzer Name: Mail Analyzer Version: 3.0.0 State: Installed / not activated
Install Method: Manual
metademands Name: Meta-Demands Version: 3.3.1 State: Installed / not activated
Install Method: Marketplace
metabase Name: Metabase Version: 1.3.3 State: Installed / not activated
Install Method: Marketplace
mfa Name: MFA Version: 1.0.2 State: Installed / not activated
Install Method: Marketplace
mreporting Name: More Reporting Version: 1.8.2 State: Installed / not activated
Install Method: Marketplace
satisfaction Name: More satisfaction Version: 1.6.1 State: Not installed
Install Method: Marketplace
moreticket Name: More ticket Version: 1.7.3 State: Installed / not activated
Install Method: Marketplace
mydashboard Name: My Dashboard Version: 2.1.5 State: Installed / not activated
Install Method: Marketplace
oauthimap Name: Oauth IMAP Version: 1.4.3 State: Installed / not activated
Install Method: Marketplace
genericobject Name: Objects management Version: 2.14.3 State: Installed / not activated
Install Method: Marketplace
ocsinventoryng Name: OCS Inventory NG Version: 2.0.4 State: Installed / not activated
Install Method: Marketplace
onetimesecret Name: OneTimeSecret Version: 2.0.0 State: Installed / not activated
Install Method: Marketplace
order Name: Orders management Version: 2.10.4 State: Installed / not activated
Install Method: Marketplace
additionalalerts Name: Others alerts Version: 2.4.0 State: Not installed
Install Method: Marketplace
phpsaml Name: PHP SAML Version: 1.2.2 State: Installed / not activated
Install Method: Manual
pdf Name: Print to pdf Version: 3.0.0 State: Installed / not activated
Install Method: Marketplace
printercounters Name: Printer counters Version: 2.0.0 State: Installed / not activated
Install Method: Marketplace
purchaserequest Name: Purchase request Version: 3.0.1 State: Installed / not activated
Install Method: Marketplace
releases Name: Releases Version: 2.0.3 State: Not installed
Install Method: Marketplace
screenshot Name: Screenshot Version: 2.0.2 State: Not installed
Install Method: Marketplace
shellcommands Name: Shell Commands Version: 4.0.1 State: Installed / not activated
Install Method: Marketplace
singlesignon Name: Single Sign-on Version: 1.3.4 State: Installed / not activated
Install Method: Manual
stab Name: Split Timeline Action Buttons Version: 1.1.2 State: Installed / not activated
Install Method: Marketplace
statecheck Name: Statecheck Rules Version: 2.3.9 State: Installed / not activated
Install Method: Marketplace
manufacturersimports Name: Suppliers imports Version: 3.0.5 State: Not installed
Install Method: Marketplace
tag Name: Tag Management Version: 2.11.4 State: Installed / not activated
Install Method: Marketplace
taskdrop Name: TaskDrop Version: 2.0.0 State: Installed / not activated
Install Method: Marketplace
tasklists Name: Tasks list Version: 2.0.3 State: Installed / not activated
Install Method: Marketplace
timelineticket Name: Timeline of tickets Version: 10.0+1.1 State: Not installed
Install Method: Marketplace
treeview Name: Tree view Version: 1.10.2 State: Installed / not activated
Install Method: Marketplace
typology Name: Typologies Version: 3.0.0 State: Installed / not activated
Install Method: Marketplace
useditemsexport Name: Used items export Version: 2.5.1 State: Installed / not activated
Install Method: Marketplace
vip Name: VIP Version: 1.8.2 State: Not installed
Install Method: Marketplace
vizir Name: Vizir Version: 1.2.0 State: Not installed
Install Method: Marketplace
webresources Name: Web Resources Version: 2.0.3 State: Not installed
Install Method: Marketplace
webhook Name: Webhooks Version: 1.0.14 State: Installed / not activated
Install Method: Marketplace
yagp Name: yagp Version: 2.1.1 State: Not installed
Install Method: Marketplace

Anything else?

I don't know if this issue or bug is just for Problems, or tickets and Changes as well, also just when associating Device with them, or associating any differents items as well.

jcervantes-sipecom · 2023-08-03T17:42:44Z

I confirm the same happen in differents scenarios, for example I create a Project Task, and "Create a Ticket from this Project task", in the URL it appears: /front/ticket.form.php?_projecttasks_id=123

But after changing the Category, the ticket reload and the URL lost the las part: ?_projecttasks_id=123 dejando solo /front/ticket.form.php

cedric-anne · 2023-08-04T06:55:56Z

Hi,

I confirm the issue.

cedric-anne added the bug label Aug 4, 2023

stonebuzz assigned Lainow Oct 9, 2023

This was referenced Oct 9, 2023

Fix(core) Relationship of a problem/ticket and a item is lost when the category is changed #15738

Closed

Fix(core) Relationship of a problem/ticket and a item is lost when the category is changed #15751

Closed

cedric-anne linked a pull request Oct 24, 2023 that will close this issue

Fix(core): Mutualize / harmonize linked item form / process / ui (Ticket / Problem / Change / TicketRecurrent) #15753

Merged

cedric-anne mentioned this issue Oct 24, 2023

Fix(core): Mutualize / harmonize linked item form / process / ui (Ticket / Problem / Change / TicketRecurrent) #15753

Merged

cedric-anne mentioned this issue Jan 29, 2024

Item (asset) not assigned to change when creating the change from the assets changes tab #16438

Closed

2 tasks

cedric-anne added this to the 11.0.0 milestone Apr 17, 2024

cedric-anne unassigned Lainow Apr 17, 2024

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The relationship of a problem and a device (item) is lost when the category is changed. #15358

The relationship of a problem and a device (item) is lost when the category is changed. #15358

jcervantes-sipecom commented Aug 3, 2023

jcervantes-sipecom commented Aug 3, 2023

cedric-anne commented Aug 4, 2023

The relationship of a problem and a device (item) is lost when the category is changed. #15358

The relationship of a problem and a device (item) is lost when the category is changed. #15358

Comments

jcervantes-sipecom commented Aug 3, 2023

Code of Conduct

Is there an existing issue for this?

Version

Bug description

Relevant log output

Page URL

Steps To reproduce

Your GLPI setup information

Anything else?

jcervantes-sipecom commented Aug 3, 2023

cedric-anne commented Aug 4, 2023