As a Product Manager I want to be able to forward an email thread to Papercups

[cheeseblubber]

Problem:
As a PM I have email conversations that I want to organize and send customer feedback to a single source of truth.

Solution:
I want to be able to forward email conversations to Papercups and it gets saved and associated with a customer.

It should recognize that the forwarder's email and the customer's email and create a conversation between the forwarder and customer's email.

Happy path Example:

from: [email protected]
to: [email protected]

Can you integrate Papercups in to our spaceship?

Thanx
Elon

pm@papercups would then forward this to [email protected]

Papercups would find the account that is associated with [email protected] and find or create a customer for [email protected] and create this as a conversation

If it is successful it should reply back with a link to the customer's page for that user.

If it is not successful it should reply back to the forward email saying that it didn't get created and the reason why