Account recovery request

[rbdannenberg]

PyPI Username

[rbd]

Reason for request

I created a pypi account with email address "rbd+pypi@cs.cmu.edu" and I can receive verification requests, but when I follow the verification link and enter my email address and password, the "Log in to PyPI" page says "No user found with that username" -- I suspect you do not handle RFC-compliant email addresses that contain "+" characters. (Our email processor strips off everything beyond "+" and it functions essentially as a cookie to track the source for sorting by role or function and as an identifier in case my personal information is released.)

Assuming there's a bug on your end, you now have an "orphan" account (rbd) that cannot be verified and therefore cannot be removed or altered. Options in order of preference (high to low) are:

1. Solve the problem so I can use rbd+pypi@cs.cmu.edu
2. Change the account address to rbd@cs.cmu.edu (but I cannot do this)
3. Create a new working account, e.g. rbdannenberg, with an new address and leave the orphaned "rbd" account.

Please help.
Thanks,
Roger

Recovery Codes

• I never generated or have lost access to the recovery codes for my account

Code of Conduct

• I agree to follow the PSF Code of Conduct

Acknowledgement

• I understand that it may take a significant amount of time to process my account recovery request.

[Thespi-Brain]

Hi @rbdannenberg,

The way to solve this problem is to change the primary email address on your PyPI account. Would you like us to change it to the rbd@cs.cmu.edu address? Let us know, and we will go from there, thanks.

[rbdannenberg]

Yes, if PyPI doesn't support "+" in email addresses (or whatever the problem is), please change it to rbd@cs.cmu.edu. Thanks.

[Thespi-Brain]

Hi @rbdannenberg,

I did some more research, and we do in fact accept email addresses with the "+" sign. So, that's probably not the issue. Could you please try logging in with your original username/password and see what happens?

[rbdannenberg]

I tried and had some trouble logging in, so I tried to create a new user rbdannenberg2 connected to rbd+pypi@cs.cmu.edu and somehow ended up with an "rbd" account connected to rbd+pypi@cs.cmu.edu, and still have the rbdannenberg account created a few weeks ago and connected to rbd@cs.cmu.edu. I verified both.

[Thespi-Brain]

Hi @rbdannenberg,

I am following up regarding your request. Are you still having an issue regarding your account's email address? Let us know! I will keep this issue open for another week unless I hear from you earlier. After that, if you are still having trouble, feel free to create a new request. Thanks!

[Thespi-Brain]

Closing due to non response.