Account recovery request

[AmbientPlatypus]

PyPI Username

TrendMicroATI

Reason for request

The engineer who had access to this account has left the company, and we need to recover access. We have the username and password, but the 2FA authentication or security tokens are unavailable to us. Please assist.

Recovery Codes

• I never generated or have lost access to the recovery codes for my account

Code of Conduct

• I agree to follow the PSF Code of Conduct

Acknowledgement

• I understand that it may take a significant amount of time to process my account recovery request.

[AmbientPlatypus]

If you need me to verify my work email address, let me know.

[Thespi-Brain]

Hi @AmbientPlatypus,

In order to start the account recovery process to reset the account's 2FA and recovery codes, the account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link.

What I can offer as a workaround is for you to send an email to support@pypi.org confirming your intent to reset your 2FA and recovery codes with a link to this issue (#6922). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks!

[AmbientPlatypus]

Correct, because I can't log in as the account that owns the project. It's pytmv1. Again, I can email you from that account if you want but I can't log in as that account due to the 2FA issue.

…

On Thu, Jul 17, 2025 at 5:30 AM thespibrain ***@***.***> wrote: *Thespi-Brain* left a comment (pypi/support#6922) <#6922 (comment)> Hi @AmbientPlatypus <https://github.com/AmbientPlatypus>, In order to start the account recovery process to reset the account's 2FA and recovery codes, the account needs to have a valid/active link to a public repo of your project. Unfortunately, when I took a look into your account, there was no such active link. What I can offer as a workaround is for you to send an email to ***@***.*** confirming your intent to reset your 2FA and recovery codes with a link to this issue (#6922 <#6922>). There will be a 7 day wait period from that email as part of our verification/security policy, after which we will go ahead and reset your account and go from there. Thanks! — Reply to this email directly, view it on GitHub <#6922 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AHIJNJMHI3QVT6G27EVXT3L3I53MJAVCNFSM6AAAAACBITOV3SVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZTAOBTGUZDGNBWGI> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[Thespi-Brain]

Hi @AmbientPlatypus,

Thanks for completing the verification process. The verification was successful! Your 2FA has been reset and a password reset has been issued. You should be able to regain access to your account after completing the password reset. Let us know if you have any more issues. Thanks.