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Newly installed wiki not sending mail confirmations #181

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ajhurst opened this issue Jan 14, 2025 · 12 comments
Open

Newly installed wiki not sending mail confirmations #181

ajhurst opened this issue Jan 14, 2025 · 12 comments
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@ajhurst
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ajhurst commented Jan 14, 2025

I have just installed Otter Wiki, and I have had trouble confirming my email address. Although the wiki says that a confirmation email has been sent, it never arrives.

The message that gets recorded by the log is:
"ERROR in helper: send_async_email(): Exception please run connect() first"

Can you please help?

@redimp redimp added the question Further information is requested label Jan 14, 2025
@redimp
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redimp commented Jan 14, 2025

Hey @ajhurst,

please double check the configuration in Setting > Mail Preferences.

You find a block "Test Mail Preferences" below the settings with a Send Test Mail button. Please try this and share what you find in the log, e.g.

[2025-01-14 11:39:58,684] ERROR in helper: send_async_email(): ...

@ajhurst
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ajhurst commented Jan 14, 2025 via email

@redimp
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redimp commented Jan 14, 2025

The first user that is registered doesn't need to confirm the email adress and is an admin-account by default.

@ajhurst
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ajhurst commented Jan 14, 2025 via email

@redimp
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redimp commented Jan 14, 2025

The first user you registered, needs no confirmation mail. You should b able to log in with the email and the password you provided.

As soon as you are logged in, you find the settings in the dots Menu in navbar:
image

@ajhurst
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ajhurst commented Jan 14, 2025 via email

@ajhurst
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ajhurst commented Jan 15, 2025 via email

@redimp
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redimp commented Jan 15, 2025

Sure, using which method did you install it?

@ajhurst
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ajhurst commented Jan 15, 2025 via email

@redimp
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redimp commented Jan 15, 2025

With the docker cli there is not much to uninstall. Under the assumption that you ran

docker run --name otterwiki \
    -p 8080:80 \
    -v $PWD/app-data:/app-data \
    redimp/otterwiki:2

all files created by the wiki can be found in the local app-data directory. Just rename it if you have created something, or remove it if not.

If you have not iused a local directory as volume, please check the docker docs on how to remove the volume.

For your next try let me suggest to use docker compose the recommended method for running An Otter Wiki. ✌️

@ajhurst
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ajhurst commented Jan 19, 2025 via email

@redimp
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redimp commented Jan 19, 2025

Hey @ajhurst, digging into the details of your environment is a bit out of scope. Please understand that I can only provide limited support. Lets start with a few questions:

  1. What is your OS?
  2. In case of linux: Which distribution?
  3. How did you install and run docker in first place?

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