Dev1

.gitignore

@@ -3,6 +3,9 @@ logs
 *.log
 npm-debug.log*
 
+# remove private
+*.private.*
+
 # Runtime data
 pids
 *.pid
@@ -35,3 +38,5 @@ jspm_packages
 
 # Optional REPL history
 .node_repl_history
+
+.DS_Store

.vscode/launch.json

@@ -0,0 +1,46 @@
+{
+  "version": "0.2.0",
+  "configurations": [
+    {
+      "name": "Launch",
+      "type": "node",
+      "request": "launch",
+      "program": "${workspaceRoot}/index.js",
+      "stopOnEntry": false,
+      "args": [],
+      "cwd": "${workspaceRoot}",
+      "preLaunchTask": null,
+      "runtimeExecutable": null,
+      "runtimeArgs": [
+        "--nolazy"
+      ],
+      "env": {
+        "NODE_ENV": "development"
+      },
+      "externalConsole": false,
+      "sourceMaps": false,
+      "outDir": null
+    },
+    {
+      "name": "Attach",
+      "type": "node",
+      "request": "attach",
+      "port": 5858,
+      "address": "localhost",
+      "restart": false,
+      "sourceMaps": false,
+      "outDir": null,
+      "localRoot": "${workspaceRoot}",
+      "remoteRoot": null
+    },
+    {
+      "name": "Attach to Process",
+      "type": "node",
+      "request": "attach",
+      "processId": "${command.PickProcess}",
+      "port": 5858,
+      "sourceMaps": false,
+      "outDir": null
+    }
+  ]
+}

README.md

@@ -0,0 +1,24 @@
+# bot-graph-dialog
+Bot Graph Dialog
+
+
+Getting Started
+================
+```
+git clone https://github.com/CatalystCode/bot-trees.git
+cd bot-trees
+npm install
+npm start
+```
+
+
+Run Locally
+===========
+Create a `config/dev.private.json` base on the `config/dev.sample.json` file. Edit it and add your App Id and Password.
+After connecting your bot to this endpoint, type `workout` in order to start the workout scenario.
+
+
+Demo
+====
+![Workout1](https://github.com/catalystcode/bot-trees/raw/master/images/workout1.png "workout1 demo")
+![Workout2](https://github.com/catalystcode/bot-trees/raw/master/images/workout2.png "workout2 demo")

bot/handlers/checkBillProofSimulator.js

@@ -0,0 +1,7 @@
+module.exports = function (session, next, data) {
+  var potentialProofs = ['NoRecordFound','RTS','Disclaimed','TreatedAsSPAM'];  
+  //session.dialogData[data.output] = potentialProofs[Math.floor(Math.random() * 4) + 1];
+  session.dialogData[data.output] = potentialProofs[0];
+  session.send(session.dialogData[data.output]);
+  next();
+}

bot/handlers/genieSimulator.js

@@ -0,0 +1,11 @@
+module.exports = function (session, next, data) {
+  //flips a virtual coin and returns the result
+  if (data.result != null){
+    session.dialogData[data.output] = data.result;    
+  }
+  else{
+    session.dialogData[data.output] = Math.random() < 0.5 ? true : false;
+  }
+  session.send();
+  next();
+}

bot/handlers/placeholder.js

@@ -0,0 +1,5 @@
+module.exports = function (session, next, data) {
+  //Used a placeholder to Amdocs backend logic
+  session.send("Placeholder Handler Response: " + data.text);
+  next();
+}

bot/handlers/summary.js

@@ -0,0 +1,9 @@
+
+module.exports = function (session, next) {
+  var summary = "Summary: ";
+  for (var prop in session.dialogData) {
+    summary += prop + ': [' + session.dialogData[prop] + ']; '; 
+  }
+  session.send(summary);
+  next();
+}

bot/index.js

@@ -0,0 +1,37 @@
+var path = require('path');
+var builder = require('botbuilder');
+var BotGraphDialog = require('bot-graph-dialog');
+var config = require('../config');
+
+var microsoft_app_id = config.get('MICROSOFT_APP_ID');
+var microsoft_app_password = config.get('MICROSOFT_APP_PASSWORD');
+
+var connector = new builder.ChatConnector({
+    appId: microsoft_app_id,
+    appPassword: microsoft_app_password,
+  });
+
+var bot = new builder.UniversalBot(connector);
+var intents = new builder.IntentDialog();     
+
+module.exports = connector;
+
+bot.dialog('/', intents);
+
+intents.matches(/^(help|hi|hello|hey)/i, [
+  function (session) {
+    session.send('Hi, I am your customer service bot! How are you today?');
+  }
+]);
+
+// ============================================
+
+var scenariosPath = path.join(__dirname, 'scenarios');
+var handlersPath = path.join(__dirname, 'handlers');
+
+var routerGraph = require('./scenarios/billing.json');
+var routerGraphDialog = new BotGraphDialog({tree: routerGraph, scenariosPath, handlersPath});
+intents.onDefault(routerGraphDialog.getSteps());
+
+// ============================================
+

bot/literals/DisclaimedLiteral.txt

@@ -0,0 +1,25 @@
+-Advise customer of record in Bill Proof
+
+-Check Bill Delivery Mode:
+        Paper:
+            Prompt for Paperless enrollment:
+                Agree
+                    Enroll user 
+                Disagree
+                     Dispatch a case for validating bill delivery and resending of billing statement 
+
+        Paperless:
+            -Advise customer of record in Bill Proof 
+            Check if email address is correct                 
+                If Email address Correct:
+                   -Jump to Offer sending bills via email                 
+                If Email Incorrect:
+                    -Ask for the updated email address
+                    -Change the email address
+                    -Jump to Offer sending bills via email
+
+Offer sending of bills via Email:
+        If customer agrees:
+            Get his preferred email address where to send the bill and proceed with resending billing statement
+        If declines
+            Remind him to register to MyBills online so he can view his billing statement while waiting for the copy of the bill.

bot/literals/RTSLiteral.txt

@@ -0,0 +1,38 @@
+Step 4 Flow
+
+
+    Check Bill Delivery Mode:
+        Paper:
+            -Advise customer of record in Bill Proof 
+
+            Check if billing address is correct:
+                Billing Address Correct:
+                   -Deliver script: "Kindly provide us a landmark or establishment nearest your area."
+                   -Jump to Propose Paperless billing
+
+                Billing Address Incorrect:
+                   -Deliver script: "Can I get your updated billing address so that I can update our records?"
+                   -Update the billing arrangement. 
+                   -Once billing address has been updated,dispatch a case for bill resending to correct email address.
+
+        Paperless:
+            -Advise customer of record in Bill Proof 
+            Check if email address is correct                 
+                If Email address Correct:
+                   -Jump to Offer sending bills via email                 
+                If Email Incorrect:
+                    -Ask for the updated email address
+                    -Change the email address
+                    -Jump to Offer sending bills via email
+
+    Propose Paperless Billing:
+        If customer agrees:
+            Enroll in paperless billing 
+        Else :
+            Dispatch a case for validating bill delivery and resending of the billing statement
+
+    Offer sending of bills via Email:
+        If customer agrees:
+            Get his preferred email address where to send the bill and proceed with resending billing statement
+        If declines
+            Remind him to register to MyBills online so he can view his billing statement while waiting for the copy of the bill.

bot/literals/TreatedAsSPAMLiteral.txt

@@ -0,0 +1,2 @@
+ Add our billing address to his address book.
+    7.1.2. Disable auto­junk settings

bot/literals/noStatusRecordLiteral.txt

@@ -0,0 +1,53 @@
+Step 4 Flow
+
+    Check if there is a bill run delay advisory:
+        Run Delay:
+            Follow cascaded interim handling related to the advisory. 
+        No: Continue to check bill
+
+    Check Bill Delivery Mode:
+        Paper:
+            Check if billing address is correct:
+                Billing Address Correct:
+                    Check if bill delivery is within or beyond SLA:
+                        In SLA: 
+                            Advise TAT for bill delivery.
+                            Offer to enroll to Paperless Billing.
+                                 If customer agrees
+                                    Enroll Customer
+                            Go to Offer Bill Print via Email
+                        Out of SLA:
+                            Deliver SLA appology Script
+                            Offer to enroll in Paperless Billing
+                                If customer agrees
+                                    Proceed with Paperless Bill Enrolment. Refer to Change Bill Delivery Mode handling. 
+                                If customer disagrees 
+                                    Dispatch a caChange the email addressse for validating bill delivery and bill resending
+                            Go to Offer Bill Print via Email
+                    Billing Address Incorrect:
+                        Prompt for the correct billing address including landmark or establishment near customer's address.
+                        Change the billing address. Refer to Updating Billing Arrangement handling.
+                        Dispatch a case for bill resending to correct address. 
+                        Go to Offer Bill Print via Email
+        Paperless:
+            Check if email address is correct                 
+                If Email address Correct:
+                    Check if within SLA
+                        If within SLA:
+                            Advise customer that bill will be sent to registered email address.  
+                            Go to Offer Bill Print via Email
+                        If beyond SLA
+                            Apologize to the customer
+                            Go to Offer Bill Print via Email
+                If Email Incorrect:
+                    Prompt the correct email address.
+                    Change the email address
+                     Dispatch a case for bill resending to correct email address
+
+    Offer Bill reprint via Email 
+        If customer agrees:
+            Resend the billing statement
+        If customer declines:
+            Remind him to register to MyBills online so he can view his billing statement while waiting for the copy of the bill.
+
+

bot/scenarios/billing.json

@@ -0,0 +1,26 @@
+{
+  "id": "billing",
+  "type": "sequence",
+  "steps": [
+    {
+      "id": "profile",
+      "subScenario":"profile"      
+    },
+    {    
+      "id":"firstTime",
+      "subScenario": "steps/firstTime"
+    },
+    {      
+        "id": "billNumber",
+        "type": "prompt",
+        "data": { 
+            "type":"number", "text":"What is the bill number being complained for non-receipt?" 
+        }
+    },
+    {    
+        "id":"checkBillProof",
+        "subScenario": "steps/checkBillProof"
+    }
+  ],
+  "models": []
+}

bot/scenarios/profile.json

@@ -0,0 +1,26 @@
+{
+    "id": "profile",
+    "type": "sequence",
+    "steps": [
+        {
+            "id":"user",
+            "type":"const",
+            "value": "John"
+        },
+        {
+            "id":"lastname",
+            "type":"const",
+            "value": "Mccarthy"            
+        },
+        {
+            "id":"userEmail",
+            "type":"const",
+            "value": "[email protected]"
+        },
+        {
+            "id":"userAddress",
+            "type":"const",
+            "value":"450 Serra Mall, Stanford, CA 94305"
+        }
+    ]
+}