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Update KnowledgeHound Acquisition FAQS #561

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Nov 13, 2024
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Update KnowledgeHound Acquisition FAQS #561

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14 changes: 0 additions & 14 deletions content/knowledgehound-acquisition-faqs/billing.md
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14 changes: 0 additions & 14 deletions content/knowledgehound-acquisition-faqs/closing-thoughts.md
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6 changes: 1 addition & 5 deletions content/knowledgehound-acquisition-faqs/data-and-privacy.md
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**5. How will my data be affected by the transition?**

Your data will remain secure and confidential throughout the transition process. KnowledgeHound continues to take data security and privacy seriously and maintains SOC2 Type 2 Certification. Both KnowledgeHound and Crunch.io adhere to strict data protection and privacy policies.

**6. Will I need to migrate my data to a new platform?**

We aim to make the transition as seamless as possible. If and when any data migration is necessary, we will provide ample advanced notice as well as full support to align with all necessary departments before migrating any data.
Your data will remain secure and confidential in the Crunch platform and we are pursuing SOC2 Type 2 Certification as KnowledgeHound currently maintains certification. Both Crunch and KnowledgeHound adhere to strict data protection and privacy policies.
8 changes: 4 additions & 4 deletions content/knowledgehound-acquisition-faqs/future-developments.md
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**9. What new features or capabilities can we expect from the combined platform?**
**8. What new features or capabilities can we expect from the combined platform?**

For existing KnowledgeHound customers, we are excited about bringing you new features, including advanced data analysis capabilities, more robust data visualization options, vector-based semantic search, a new user experience and interface, and more. As new features are developed, we will make detailed announcements.
For existing KnowledgeHound and Crunch customers, we are excited about bringing you new features, including advanced data analysis capabilities, more robust data visualization options, vector-based semantic search, a new user experience and interface, and more. As new features are developed, we will make detailed announcements.

Additionally, we intend to share designs and developments with customers who want to give feedback and perspective. Working collaboratively with our customers remains core to how we deliver innovation to the market.

**10. How will Crunch.io’s expertise in data analysis enhance KnowledgeHound’s offerings?**
**9. How will Crunch’s expertise in data analysis enhance KnowledgeHound’s offerings?**

Crunch.io brings advanced analytical capabilities and scalability to the platform, enhancing KnowledgeHound’s search-based survey data management tools. This combination will enable deeper insights and more efficient data handling for our customers.
Crunch brings advanced analytical capabilities and scalability to the platform, enhancing KnowledgeHound’s search-based survey data management tools. This combination will enable deeper insights and more efficient data handling for our customers.
4 changes: 2 additions & 2 deletions content/knowledgehound-acquisition-faqs/general-questions.md
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**1. Why was KnowledgeHound acquired?**
**1. Why was KnowledgeHound acquired by Crunch?**

This acquisition aims to combine KnowledgeHound’s approachable, intuitive, search-based survey data management capabilities with Crunch.io’s powerful data analysis capabilities. The goal is to provide customers with a more comprehensive and integrated platform for data analysis and insight generation.
This acquisition aims to combine KnowledgeHound’s approachable, intuitive, search-based survey data management capabilities with Crunch’s powerful data analysis capabilities. The goal is to provide customers with a more comprehensive and integrated platform for data analysis and insight generation.

**2. When did the acquisition take place?**

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4 changes: 2 additions & 2 deletions content/knowledgehound-acquisition-faqs/impact-services.md
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**3. Will there be any immediate changes to my KnowledgeHound services?**
**3. Will there be any immediate changes to my Crunch services?**

In the short term, you will continue to use the KnowledgeHound platform and access the KnowledgeHound team as you always have. Any changes to services or platforms will be communicated well in advance.
The team is reviewing functionality from both platforms and is working to integrate KnowledgeHound features into the Crunch platform in the months ahead.

**4. How will the acquisition affect my current subscription plan and pricing?**

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**7. Who should I contact for KnowledgeHound support during the transition period?**
**6. Who should I contact for support during the transition period?**

You should continue to contact KnowledgeHound’s support team for any immediate needs. We will inform you of any changes to support contacts or processes as they occur.
You should continue to contact Crunch’s support team for any immediate needs.

**8. Will the integration of the platforms affect my access to customer service or technical support?**
**7. Will the integration of the platforms affect my access to customer service or technical support?**

Our commitment to providing exceptional customer service and technical support remains unchanged. We anticipate that the integration will ultimately enhance the support we can offer to our customers.
4 changes: 2 additions & 2 deletions content/knowledgehound-acquisition-faqs/training-and-resources.md
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**12. Will there be training available to help users adapt to any new features or changes?**
**10. Will there be training available to help users adapt to any new features or changes?**

Yes, we will provide comprehensive training and resources to ensure that all users are comfortable and proficient with any new features or changes that are introduced.
Yes, we will provide comprehensive training and resources to ensure that all users are comfortable and proficient with any new features or changes that are introduced. Please reach out to your customer success manager to schedule a session.
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