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pages/account/responsibility-sharing/dedicated-servers/guide.en-gb.md
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| title: RACI Dedicated servers | ||
| excerpt: Shared responsibilities between OVHcloud and the customer for Dedicated Servers | ||
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| **Last updated December 1st, 2021** | ||
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| | Roles | | ||
| | --- | | ||
| | R: Is in charge of carrying out the process | | ||
| | A: Guarantees the successful completion of the process | | ||
| | C: Is consulted during the process | | ||
| | I: Is informed of the results of the process | | ||
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| ### 1. Before subscription | ||
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| #### 1.1. Specify service as needed | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Choose the location of dedicated servers | RA | I | | ||
| | Size dedicated servers as needed | RA | I | | ||
| | Choose options as needed | RA | I | | ||
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| ### 2. Service availability | ||
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| #### 2.1. Install service | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Produce, transport, deliver and maintain physical machinery and buildings | CI | RA | | ||
| | Install and configure the internal functional building blocks to the dedicated server that are required to keep it in operational conditions and secure conditions (firmware, BIOS, BMC, IPMI, etc.). | | RA | | ||
| | Buy and hold licences and usage rights for the OS used | RA | | | ||
| | Deploy initial network configuration to devices | I | RA | | ||
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| #### 2.2. Reversibility model | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
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| #### 2.3. Customers information system setup | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Install the OS | RA | RI | | ||
| | Install the software on your dedicated server | RA | | | ||
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| ### 3. Service usage | ||
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| #### 3.1. Operations | ||
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| ##### **3.1.1. Daily operations** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Ensure network accessibility of the Dedicated Server | | RA | | ||
| | Manage the software installed on the Dedicated Server | RA | | | ||
| | Decide to add/remove an option on the Dedicated Server, request the replacement of defective hardware on the Dedicated Bare Server | RA | I | | ||
| | Add/remove options/hardware on the Dedicated Server | I | RA | | ||
| | Adapt the OS configuration to the hardware resources in use | RA | | | ||
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| ##### **3.1.2. Access management** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Manage access and security policy for Service users | RA | | | ||
| | Manage physical and logical access to infrastructures for OVHcloud teams | I | RA | | ||
| | Manage access to the manager | RA | I | | ||
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| ##### **3.1.3. Monitoring** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Monitor the proper functioning of physical devices (utilities) that are part of the Dedicated Server | I | RA | | ||
| | Monitor physical resource performance | RA | R | | ||
| | Process and clear alarms from Dedicated Server managed devices | I | RA | | ||
| | Keep logs of the information system hosted on the Dedicated Server | RA | | | ||
| | Keep logs of the Control Plane that manages the Dedicated Server | | RA | | ||
| | Monitor the performance of services installed on the Dedicated Server | RA | | | ||
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| ##### **3.1.4. Storage** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Create, modify, control, restore, delete backup jobs | RA | | | ||
| | Manage content hosted on infrastructures | RA | | | ||
| | Ensure data continuity and sustainability | RA | | | ||
| | Carry out maintenance on the storage and backup devices provided by OVHcloud | | RA | | ||
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| ##### **3.1.5. Connectivity** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Ensure that automatic network management systems works (architecture, implementation, software and hardware maintenance for deployed public and private networks, primary IP of dedicated server) | I | RA | | ||
| | Manage IP addressing plan | RA | I | | ||
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| ##### **3.1.6. Management** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Ensure the security of management infrastructures (API, control pane) | R | RA | | ||
| | Ensure the security of OS, software and middleware installed on Dedicated Servers | RA | | | ||
| | Manage the security of data stored by the Customer on Dedicated Servers | RA | | | ||
| | Manage the physical security of equipment and infrastructures hosted at OVHcloud | I | RA | | ||
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| ##### **3.1.7. Business continuity** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Manage automatic management systems for the infrastructure provided | I | RA | | ||
| | Maintain a business continuity and disaster recovery plan for the hosted IS | RA | | | ||
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| #### 3.2. Event management | ||
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| ##### **3.2.1. Incidents** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Replace the defective hardware elements of the Dedicated Server | I | RA | | ||
| | Handle hardware and network incidents (tickets and telephone contacts) | AI | RA | | ||
| | Process other incidents | RA | | | ||
| | Restore machine backups | RA | | | ||
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| ##### **3.2.2. Changes** | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Deploy patches, update and configure the OS, software, middleware and information systems hosted on Dedicated Servers | RA | | | ||
| | Schedule changes requested by customer | RA | RI | | ||
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| ### 4. Reverting | ||
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| #### 4.1. Reversibility model | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Schedule reversibility operations | RA | | | ||
| | Choose new infrastructures to use after reversibility | RA | | | ||
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| #### 4.2. Data recovery | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Manage reversibility operations | RA | | | ||
| | Migrate/transfer data | RA | | | ||
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| ### 5. End of service | ||
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| #### 5.1. Configuration destruction | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Terminate service contract | RA | I | | ||
| | Decommission client-related configurations | | RA | | ||
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| #### 5.2. Data destruction | ||
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| | **Activity** | **Customer** | **OVHcloud** | | ||
| | --- | --- | --- | | ||
| | Securely destroy data on storage media | | RA | | ||
| | Destroy storage media that has reached their end of life or when the secure destruction processes are generating errors | | RA | | ||
| | Provide a certificate of destruction (upon request) | I | RA | |