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Misc. corrections, reformatting, etc.
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 * Adding <span class="freenode"> in random places
 * Converting <li>[...]<br /><br /></li> to <li><p>[...]</p></li>
 * Correct capitalization of Tor in faq.shtml (HT: marienz)
 * Change point of contact for GAB to staff and groups@ (per christel)
 * Change about_groups.shtml to topical_groups.shtml and remove symlink
 * Remove most of the "Channel Forwarding" section of policy.shtml (per mrmist)
 * Correct gateway/tor/* to gateway/tor-sasl/* in policy.shtml
 * Removed some unused files
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Robert Wall committed Jul 7, 2012
1 parent 13ffce9 commit 8b02dcd
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1 change: 0 additions & 1 deletion about_groups.shtml

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4 changes: 2 additions & 2 deletions acknowledgements.shtml
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<!--#include file="include/header-mainlogos.shtml" -->

<p>
Over the last ten years a lot of incredible people, projects and corporations have provided both time and resources to the PDPC and freenode, not only in getting the network up and running but also to ensure that it continously
Over the last ten years a lot of incredible people, projects and corporations have provided both time and resources to the PDPC and <span class="freenode">freenode</span>, not only in getting the network up and running but also to ensure that it continously
grows and improve. We'd like to express thanks to those who have

<a href="pdpc.shtml">contributed</a>
Expand All @@ -12,7 +12,7 @@ to the PDPC. We'd also like to thank the support volunteers that help oil the wh

<p>
And while they may not always be visible to our userbase, we would like to send massive thanks to the groups and organizations whos logos appear below. While they've not given us direct financial support, they've provided
significant resources, be it by pointing their domains to us, providing regional servers or otherwise assisted us.. We really appreciate your help, without which we'd be nowhere near where we are today. Thank you, your continued
significant resources, be it by pointing their domains to us, providing regional servers or otherwise assisting us. We really appreciate your help, without which we'd be nowhere near where we are today. Thank you, your continued
support is invaluable to us!
</p>

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62 changes: 24 additions & 38 deletions catalysts.shtml
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Expand Up @@ -58,136 +58,122 @@ formal training in the catalyst role will be provided.</p>



<li> <b>Relaxed.</b> To keep things calm, you yourself must be calm.
<li><p><b>Relaxed.</b> To keep things calm, you yourself must be calm.
Learn the skills of staying genuinely relaxed. Know your limitations;
when you can't handle a problem situation calmly, get calmer heads
involved.
<br /><br /></li>
involved.</p></li>






<li> <b>Open-minded.</b> It's easy to make assumptions about other
<li><p><b>Open-minded.</b> It's easy to make assumptions about other
people's motivations. When you decide someone is behaving
maliciously, you've made an assumption about their motivation which may be
difficult to disprove. Try to make your assumptions about other
people's motivations as positive as possible.
<br /><br /></li>
people's motivations as positive as possible.</p></li>






<li> <b>Responsible.</b> Peer-directed projects are a group activity
<li><p><b>Responsible.</b> Peer-directed projects are a group activity
with a strong need for responsible individual behavior. Rumors,
innuendo and gossip can derail projects and ruin reputations. If everybody
knows something is true, who is "everybody?" Did the person
you're talking to get their information from documented, factual sources,
or is it hearsay? If you can't be sure of the answer to those questions,
should you be passing on what they've said?
<br /><br /></li>
should you be passing on what they've said?</p></li>






<li>
<b>Unobtrusive.</b> It's not necessary to invoke authority to help solve a
<li><p><b>Unobtrusive.</b> It's not necessary to invoke authority to help solve a
problem, and far better if you don't. Look for an opportunity to nudge the
situation into a more productive track. Don't critique the user if a quiet
change of subject, or a private conversation on a completely different
topic, can help make the problem fade away.
topic, can help make the problem fade away.</p></li>

<br /><br /></li>






<li> <b>Realistic.</b> Accept the personalities of your users and
<li><p><b>Realistic.</b> Accept the personalities of your users and
concentrate on problem resolution. Don't expect people to suddenly change
their personalities to make problem resolution easier.
<br /><br /></li>
their personalities to make problem resolution easier.</p></li>






<li> <b>Careful.</b> Everything you say will be interpreted by the
<li><p><b>Careful.</b> Everything you say will be interpreted by the
users with whom you interact. Consider how your remarks will be interpreted
before you make them. Make sure the message you convey is the one you
intend.
<br /><br /></li>
intend.</p></li>






<li> <b>Attentive.</b> Understand the situation you have walked into
<li><p><b>Attentive.</b> Understand the situation you have walked into
before you act. Question your assumptions. Look for signs you have
misinterpreted the situation, in order to avoid causing difficulties for a
user who did not create the problem.
<br /><br /></li>
user who did not create the problem.</p></li>






<li> <b>Minimalist.</b> Don't do more than you need to in order to
<li><p><b>Minimalist.</b> Don't do more than you need to in order to
resolve a problem. A problem scene is often the wrong time and place to set
policy. Concentrate on the resolution, and on collecting information you
can think about later.
<br /><br /></li>
can think about later.</p></li>






<li> <b>Courteous.</b> Even under time pressure, courtesy costs little
<li><p><b>Courteous.</b> Even under time pressure, courtesy costs little
and impresses people a lot. It's not about whether working with the person
is easy or difficult; it's about setting the right tone.
<br /><br /></li>
is easy or difficult; it's about setting the right tone.</p></li>







<li> <b>Cooperative.</b> Look for opportunities to get people involved in the
resolution of their own and others' problems.
<br /><br /></li>
<li><p><b>Cooperative.</b> Look for opportunities to get people involved in the
resolution of their own and others' problems.</p></li>






<li> <b>Someone with an internal locus of control.</b> Catalysts concentrate on solving problems, not
<li><p><b>Someone with an internal locus of control.</b> Catalysts concentrate on solving problems, not
bestowing blame. Treat the situation as the problem, accept the users for
who they are and try to figure out how best to help resolve the difficulty.
<br /><br /></li>
who they are and try to figure out how best to help resolve the difficulty.</p></li>






<li> <b>A user.</b> Remember that you're not in charge. Everybody
<li><p><b>A user.</b> Remember that you're not in charge. Everybody
runs their own little corner of the world. Let them do the job they're
capable of. Just help the process along as unobtrusively as possible.
Other catalysts are users as well, and nobody is perfect. We're all just
here to do our best to keep things running well.
<br /><br /></li>
here to do our best to keep things running well.</p></li>


</ul>
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