chore: Update link in the reply summary email (chatwoot#7024)

Co-authored-by: Pranav Raj S <[email protected]>

app/models/conversation.rb

@@ -195,6 +195,10 @@ def recent_messages
  messages.chat.last(5)
  end
 
+ def csat_survey_link
+ "#{ENV.fetch('FRONTEND_URL', nil)}/survey/responses/#{uuid}"
+ end
+
  private
 
  def execute_after_update_commit_callbacks

app/views/mailers/conversation_reply_mailer/reply_with_summary.html.erb

@@ -5,18 +5,26 @@
 <% @messages.each do |message| %>
  <tr>
  <td>
- <b><%= message.incoming? ? 'You' : message.sender&.available_name || message.sender&.name %></b>
+ <b><%= message.incoming? ? 'You' : message.sender&.available_name || message.sender&.name || 'Bot' %></b>
  </td>
  </tr>
  <tr>
- <td style="padding: 10px 20px; margin: 5px 0 20px 0; background: #F2F3F7; border-radius: 10px; display: inline-block; font-family: 'Helvetica Neue',Tahoma,Arial,sans-serif; text-align: start; unicode-bidi: plaintext;">
- <% if message.content %>
+ <td style="padding: 0px 16px; margin: 4px 0 8px 0; background: #F5FAFF; border-radius: 5px; display: inline-block; font-family: 'Helvetica Neue',Tahoma,Arial,sans-serif; text-align: start; unicode-bidi: plaintext;">
+ <% if (message.content_type == 'input_csat' && message.message_type == 'template') %>
+ <p>Click <a href="<%= message.conversation.csat_survey_link %>" _target="blank">here</a> to rate the conversation.</p>
+ <% elsif message.content.present? %>
  <%= CommonMarker.render_html(message.content).html_safe %>
  <% end %>
- <% if message.attachments %>
- <% message.attachments.each do |attachment| %>
- Attachment [<a href="<%= attachment.file_url %>" _target="blank">Click here to view</a>]
- <% end %>
+ <% if message.attachments.count.positive? %>
+ <p>
+ <% if message.content.present? %>
+ <hr style="border: 0; border-bottom: 1px solid #AEC3D5;"/>
+ <% end %>
+ This message contains <%= message.attachments.count > 1 ? 'attachments' : 'an attachment' %>.
+ <% message.attachments.each do |attachment| %>
+ <br />- View the attachment <a href="<%= attachment.file_url %>" _target="blank">here</a>.
+ <% end %>
+ </p>
  <% end %>
  </td>
  </tr>