Tags: dellsala/osTicket
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v1.10 Stable release for 1.10 === Enhancements * Support Passive Email Threading (osTicket#3276) * Account for agents name format setting when sorting agents (osTicket#3274, 5c548c7) * Ticket Filters: Support Lookup By Name (osTicket#3274, ef9b743) * Enable preloaded canned responses by default (osTicket#3274, 7267531) === Improvements * Task: Missing Description on create (osTicket#3274, 865db9) * Save task due date on create (osTicket#3438) * Show overlay on forms submit (osTicket#3426, osTicket#3391) * upgrader: Fix crash on SequenceLoader (osTicket#3421) * upgrader: Fix undefined js function when upgrading due to stale JS file (osTicket#3424) * Use help topic as the subject line when issue summary is disabled (osTicket#3274, 74bdc02) * PEAR: Turn off peer name verification by default (SMTP) (osTicket#3274, 4f68aeb) * Cast orm objects to string when doing db_real_escape (osTicket#3274, e63ba58) * Save department on __create (osTicket#3274, c664c93) * Limit records to be indexed per cron run to 500 (osTicket#3274, 9174bab) === Performance and Security * Fix memory leak when applying 'Use Reply-To Email' ticket filter action (osTicket#3437, 84f085d) * XSS: Sanitize and validate HTTP_X_FORWARDED_FOR header (osTicket#3439, b794c59) * XSS: Encode html chars on help desk title/name (osTicket#3439, a57de77)
osTicket v1.9.15 Maintenance release for osTicket v1.9 === Enhancements * Introduce the concept of Trusted Proxies and Local Networks (8ca6bc3) === Performance and Security * Fix memory leak when applying `Use Reply-To Email` ticket filter * action (8ca6bc3) * XSS: Sanitize and validate HTTP_X_FORWARDED_FOR header (osTicket#3439, * b794c59) * XSS: Encode html chars on help desk title/name (osTicket#3439, a57de77)
osTicket-1.10-rc.3 Third release candidate for osTicket v1.10 === Enhancements * Compatibility with PHP7 (osTicket#2828) * Share tickets among organization members (osTicket#2405) * Add lock semantics compatible with v1.9 (lock on view) (f826189) * Staff login backdrop is customizable (osTicket#2468) * Add advanced search for closed date, thread last message, thread last response (osTicket#2444) * Disable auto-claim by department (osTicket#2591) * Properly flag SYSTEM thread postings (osTicket#2702) * Add option to use dept/agent name on replies (osTicket#2700) * Add a preference option to set the sort order of the thread entries in DESC or ASC order (osTicket#2700) * Thread dates can be shown as relative or absolute timestamps (osTicket#2700) * Make Avatars optional on thread view (osTicket#2701) * Make Authentication Tokens Optional (auto-login links in emails) (osTicket#2714) * Use icons for ticket and task actions (osTicket#2760) * role: Add option to use primary role on assignment (osTicket#2832) === Improvements * All improvements cited in v1.9.12 and v1.9.13 * Fix deleting of custom logos (osTicket#2433) * Fix assignment setting on new tasks (osTicket#2452) * Fix subject display of non-short-answer fields on ticket view and ticket queue (osTicket#2463) * Fix advanced search of ticket source (osTicket#2479) * Forbid adding deleted forms via "Manage Forms" (osTicket#2483) * Use horizontal tabs for translatable article content rather than the left tabs in a table (osTicket#2484) * Fix lock expiration time if PHP and database have different time zones (osTicket#2533) * Fix user class and ID matching from email headers (osTicket#2549) * Fix emission of `Content-Language` header in client portal for multiple system languages, thanks @t-oster (osTicket#2555) * Fix deployment of fresh git repo or download on PHP 5.6 (osTicket#2571) * Fix handling of abbreviated database timezones like `CDT` (osTicket#2570) * Fix incorrect height display of avatars (osTicket#2580, osTicket#2609) * Sort help topic names case insensitively, thanks @jdelhome3578 (osTicket#2530) * Fix detection of looped emails (f2cac64) * Fix crash in ticket preview (popout) if ticket has no thread (bd9e9c5) * Fix javascript crash adding new ticket filter (d2af0eb) * Fix crash if the `name` field of a user is a drop-down (ec0b2c5) * Fix incorrect SQL query removing departments (cf6cd81) * Properly fallback to database file storage if system is misconfigured (1580136) * Fix crash handling fields with `__` in the name in the VisibilityConstraint class (b3d09b6) * Remove staff-dept records when removing an agent (ecf6931) * Avoid crashing processing ORM records with NULL select_related models (osTicket#2589) * Fix several full-text search related issues (osTicket#2588, osTicket#2603) * Fix crash sending registration link for a guest user (osTicket#2552) * Avoid showing lock icon for expired locks on ticket listing (osTicket#2617) * Fix incorrect redirect from SSO authentication, thanks @kevinoconnor7 (osTicket#2641) * Fix vertical overflow of uploaded image preview (osTicket#2616) * Fix unnecessary dropping of CDATA table on MySQL 5.6 (osTicket#2638) * Fix several issues on user directory ticket listing (osTicket#2626) * Fix encoding of attachment filenames in emails (osTicket#2586) * Fix warning rendering advanced search dialog, thanks @t-oster (osTicket#2594) * Fix bounce message loop for message alert to a bad agent email address (osTicket#2639) * Make fulltext search optional on user lookup (osTicket#2657) * Add the [claim] feature again (osTicket#2681) * Fix agent's Signature & Timezone dropped on update (osTicket#2720) * Fix crash in user CSV import (osTicket#2708) * Fix crash in user ajax lookup (osTicket#2600) * Send Reference and In-Reply-To headers only for thread items pertinent to the receiving user (osTicket#2723) * Properly clean HTML custom fields (osTicket#2736) * Fix changing/saving properties on internal ticket statuses, with the exception of the state (osTicket#2767) * Fix CSV list import (osTicket#2738) * Fix late redirect header for single ticket typeahead result (osTicket#2830) * Add sortable column headers in the ticket and task queues (osTicket#2761) * Fix several issues with the file CLI app (osTicket#2808) * Fix config crash on install (osTicket#2827, osTicket#2844) * Set due date based on user's timezone (osTicket#2812, osTicket#2981) * Fix crash rendering some email addresses to string (osTicket#2844) * Fix crash rendering thread with invalid timestamps (osTicket#2844) * Log assignment note (comments), if any, when staff created ticket is assigned (osTicket#2944) * Change transient SLA, on transfer, if target department has a valid SLA (osTicket#2944) * Fix typo on task transfer modal dialog (osTicket#2944) * Fix ticket source on ticket edit (osTicket#2944) * Convert user time to database time when querying stats (osTicket#2944) * Fix date picker clearing input on invalid date format (osTicket#2944) * Show topic-specific thank-you page (osTicket#2915) * Department manager can be excluded from the new ticket alert (osTicket#2974) * Do not scrub iframe `@src` attribute (osTicket#2940) * Use full-text search for quick-search typeahead boxes (osTicket#2479) * Speed up a few slow and noisy queries (5c68eb3, 340fee7, 208fcc3) * Lower memory requirements processing attachments (osTicket#2491, osTicket#2492) * Ensure agent still has access when reopening a ticket (osTicket#2768) * Always perform validation server-side for ajax uploads (osTicket#2844) * Protect access to files shown in the FileUpload field (osTicket#2618) * Decode entities prior to HTML scrubbing (osTicket#2940) === Known Issues * Uploading multiple files simultaneous (via drag and drop) will cause some files to be dropped
osTicket v1.9.14 Maintenance release for osTicket 1.9 === Enhancements * alerts: Do not include the manager with the members (osTicket#2974) === Improvements * Only change SLA if target department has an SLA * Unify ticket source and preserve original (e.g Web) source on ticket edit * filedrop: Use jQuery to remove filenode * pjax: Do not assume href attribute is set * Default to system default, if staff does not have page limit set, thanks @antriver (osTicket#2951) * plugins: Assume plugins might not have configuration * oops: Make sure __toString returns a string * autoresponse: Do not send out new message auto-response to ticket owner as well as collaborators on new ticket (osTicket#2639) * auth: Consider the destination clicked prior to SSO authentication, thanks @jdelhome3578 (osTicket#2916) * config: Add error message and default for max_open_tickets setting (osTicket#2914) * auth: This issue only impacts SSO auth plugins, @thanks kevinoconnor7 (osTicket#2641) * i18n: Support language pack compilation with new support for parallel releases with v1.10.x
v1.9.13
Maintenance release for osTicket 1.9.x branch
=== Enhancements
* Help topic can be specified by the ID number in the URL for client new
ticket page (osTicket#2735)
=== Improvements
* Fix crash requesting registration email as a guest, thanks @bailey86
(osTicket#2552)
* Fix attachment filename encoding (osTicket#2586)
* Fix bounce message loop for message alert to a bad agent email address
(osTicket#2639)
* Sort help topic names case insensitively (osTicket#2350)
* Fix redactor toolbar appearing over the overlay (osTicket#2697)
* Add help tip for primary role, thanks @colonelpopcorn (osTicket#2680)
* Add icons to assigned-to column, thanks @antriver (osTicket#2695)
* Upgrade to htmLawed 1.20 (osTicket#2935)
* Fix stripping of `src` attribute in `iframe` elements (osTicket#2940)
=== Performance and Security
* Reduce memory usage processing attachments, thanks @ericLemanissier
(osTicket#2491,osTicket#2492)
* Protect access to files shown in the FileUpload field (osTicket#2618)
* Always perform validation server-side for ajax uploads (e3c9e0f)
* Decode html entities before scrubbing (osTicket#2940)
v1.10-rc.2 Second release candidate for the v1.10 series of osTicket === Enhancements * Lazy locking system for ticket locking (osTicket#2325, osTicket#2351, 37cdf25, de92ec5, 37a0676) * Add settings for avatars and local "Oscar's A-Team" avatars (osTicket#2334) * Several UI tweaks (7436195, osTicket#2426) * Add transfer and assign mass actions to tickets (osTicket#2375) * Import agents from the command line (osTicket#2323) * User select dialog can be opened after closing in new ticket by staff (605c313) * Deadband new message alert and autoresponse to once per five minutes per user per thread (598dedc) * [Add Rule] button to add many new rules at one to a ticket filter (c03279d) === Improvements * Fix several install and upgrade-related issues (fc10dcb, e1ca975, b709139, abc8619, osTicket#2411, 832ea94, abb9a08, e3bb6c2, 8e373d4) * Fix database timezone detection on Windows (osTicket#2297) * Fix several tasks related issues (osTicket#2311, osTicket#2344, osTicket#2376, osTicket#2400, osTicket#2421, c3d48a9) * Fix hiding of department-specific canned responses (osTicket#2315) * Fix add and edit of ticket status list items (osTicket#2314) * Fix incorrect definition of some ORM tables (osTicket#2324, 69839af) * Fix crash rendering a closed ticket (osTicket#2328) * Fix case-insensitive sorting of help topics (osTicket#2357) * Fix several advanced search related issues (osTicket#2317, 3d4313f, ce3ceae, b5e6d4e, 5a935ca) * Fix incorrect SQL deleting a department (osTicket#2359) * Fix incorrect array usage of department members for alerts (osTicket#2356) * Add missing perm for view all agents' stats (osTicket#2358) * Fix missing thread inline images from redactor image manager (be77da4) * Fix updating configuration for file upload fields (2f4f9c1) * Fix crash creating tickets with canned attachments (a156bba) * Fix missing inline images in mailouts (84c9b54) * Prefer submitted text over last-saved draft (46ab79b) * Fix incorrect FAQ link in front-page sidebar (ea9dd5f) * Fix missing assignee selection on new ticket by staff (7865eee) * Fix issue details showing up on ticket edit (a183a98, 7fbd0f6) * Fix inability to change SLA on some tickets (osTicket#2392) * Fix auto-claim on new ticket by staff if a filter added a canned reply (c2ce2e9) * Fix Dept::getMembersForAlerts() missing primary members (abc93ef) * Fix inability to create tickets if missing the ASSIGN permission on all depts (0c49e62) * Fix inability as staff to reset a user's password (0006dd8) * Render fields marked !visible and !editable, but required on the client portal (7f55a0b) * Fix sorting of help topics (a7cc49f, 08a32a4) * Fix new message alert to a random staff member (d3685a9) * Fix saving abbreviations on new list items (538087b) * Fix parsing of some multi-part MIME messages (c57c22a) * Fix numerous crashes === Performance and Security * Improve performance loading the ticket view (6bba226, 4b12d54) * Improve performance loading queue statistics (0a89510, 6b76402) * Dramatically improve full-text search performance (167287d)
v1.9.12 Maintenance release for the osTicket v1.9 series === Improvements * Fix missing search box adding user to organization (osTicket#2431) * Fix incorrect update time on FAQ view in staff portal (194f890) * Fix incorrect parsing of some multi-part MIME messages (fe62226) * Fix auto-claim for new ticket by staff if a filter added a canned response (eca531f) * Fix malformed results on remote user search when adding users (osTicket#2335) * Fix search by ticket number on client portal (osTicket#2294) * Fix association of user email without a domain to an organization without an email domain setting (osTicket#2293) === Performance and Security * Revert poor performing ticket stats query (osTicket#2318)
v1.8.12 Maintenance release for the osTicket v1.8 series === Improvements * Out-of-office notification does not clear closing agent (osTicket#2181) * Fix signal data pass by reference (osTicket#2195) * Fix incorrect message body when fetching TNEF emails (ef1d7df) * Fix layout of some tables in PDF export (aabe4aa) === Performance and Security * Fix XSS issue on choices field type (osTicket#2271)
v1.9.11 Maintenance release for osTicket v1.9 series We skipped v1.9.10 to avoid confusion with v1.10 (the major release coming out at the same time) === Enhancements * Log to syslog on php mail() error (osTicket#2128) * Full path of help topics shown in filter management (3d98dff) * Auto rebuild the search index if %_search table is dropped (osTicket#2250) * New version available message in system information (c1b5a33) === Improvements * Fix appearance of ` <div>` in user names (*regression in v1.9.9*) (be2f138) * Out-of-office notification does not clear closing agent (osTicket#2181) * Fix check for departments limiting assignees to members only (osTicket#2143) * Fix signal data pass by reference (osTicket#2195) * Fix template variables not rendering in href attributes (osTicket#2223) * Fix missing custom data for new users (osTicket#2203) * Fix incorrect cli option expansion (osTicket#2199) * Properly encode `To` header for php mail() sends (857dd22) * Fix incorrect message body when fetching TNEF emails (0ec7cf6) * Fix layout of some tables in PDF export (cef3dd3) === Performance and Security * Fix XSS issue on choices field type (osTicket#2271)
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