Version: 2.0.2 from March 09th, 2021
Developed by: Andres Mendoza
Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

Requirements

HelpDeskZ requires:

• PHP >= 7.3
• MySQL database
• ext-intl
• ext-fileinfo
• ext-iconv
• ext-imap
• ext-mbstring

Installation steps

• Connect with FTP to the public folder of your server where the rest of your Web site is
• Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
  Example: /public_html/support
  Corresponding URL: http://www.site.com/support
• Upload all HelpDeskZ files to your server.
• Edit the file /hdz/app/Config/Helpdesk.new.php and complete the required information (Site URL, Database information), rename this file to Helpdesk.php
• Open /install in your browser, for example (modify to your URL):
  http://www.site.com/support/install
• The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and configuration.
• Before closing the install script DELETE the folder "/hdz/install" from your server!
• Now it's time to setup your help desk! Open the staff panel in your browser, for example:
  http://www.site.com/support/staff
• Use the login details that you entered in the installation process.
• Go to Setup -> General to get to the settings page.
• Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
• Good luck using HelpDeskZ!

Email Piping

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

• To enable email piping for your help desk follow this email piping tutorial.

Email IMAP Fetching

HelpDeskZ supports IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address.

• Read more about IMAP configuration in IMAP Fetching Configuration.