Update user_issue.md

.gitlab/issue_templates/user_issue.md

@@ -1,17 +1,39 @@
 # User reported issue
 
-**User reported issue here** (link to post if available): 
-
+**Where the issue was reported** (link to post if available): 
 
 ****OS used** (Android/iOS):
 
 **Device used** (Model):
 
 **Version** (Wallet and/or Vault, eg 3.28.0):
 
+**Blockchain involved**: 
+
 ## What the user did:
+<!---What the user said he/she wanted to do --->
 
+## What issue the user was confrontend with:
+<!---What the user said didn't work as expected --->
 
+## Steps to reproduce:
+<!--- How can a developer reproduce this issue --->
 
+## What is the expected _correct_ behavior?
+<!--- What you should see instead --->
 
-## What issue the user was confrontend with:
+## Relevant logs, screenshots and/or links
+<!--- Paste any relevant logs - please use code blocks (```) to format console output,
+logs, and code as it's tough to read otherwise. --->
+
+## Possible fixes / approach
+<!--- If you can, link to the line of code that might be responsible for the problem or describe how to solve it  --->
+
+## Additional information
+<!--- anything that might be important for whoever works with this issue  --->
+
+<!--- if you know already how long it takes, add an estimate eg. 2h or 1d --->
+/estimate
+
+<!--- these standard labels will be added to this issue>--->
+/label ~"type::bug" ~"proj::airgap"