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nelson-443/README.md

Nelson Cruz

[email protected]

Summary of Qualifications

  • I have provided remote assistance through various tools, such as Kaseya VSA and TeamViewer.
  • I have a strong knowledge of operating systems (Windows, macOS, Linux) and the ability to explain technical concepts to non-technical users.
  • I’m up to date on cybersecurity protocols and best practices to assist with user security concerns.
  • Experience in troubleshooting issues with users over the phone or via email
  • I have a commitment to staying updated on the latest technology trends and certifications to enhance my skills and knowledge.

    • Professional Experience

    • Providing support to end-users, guiding them through technical problems and offering solutions.
    • Administer email administration through the Exchange Admin Center.
    • Prioritizing and managing support requests with Autotask to ensure timely resolution.
    • Administer email security with Mimecast.
    • Installed and configured software applications, operating systems, and Antivirus software such as Sentinel One.
    • Maintaining detailed records of resolved issues, including solutions and troubleshooting steps.
    • Conducted regular data backups and disaster recovery planning to safeguard critical client data.

    Education

    • Highschool Diploma, 08/2010 to 06/2014 - South Broward High School, Hollywood, Fl

    Certifications

    • CompTIA A+ / COMP001022156533
    • CompTIA Network+ / COMP001022156533

    Skills

    • Microsoft 365 Administration / Exchange Administration / Azure Administration
    • Windows Server / Active Directory / Linux Server
    • Apple Software / Apple Products / Jamf Pro
    • HTML / CSS / JavaScript / Powershell

    Software/ Applications:

    • Kaseya VSA / Microsoft 365 / Autotask / IT Glue / Freshdesk / TeamViewer
    • Server Manager / Mimecast / Sentinel One / Hyper-V / VMware / Open Dental

Popular repositories Loading

  1. nelson-443 nelson-443 Public

  2. Tic-Tac--Toe Tic-Tac--Toe Public

    My first project.

    JavaScript

  3. Story-Test Story-Test Public

    This is a Story Test.

  4. Cristinas-Beauty-Salon Cristinas-Beauty-Salon Public

    CSS