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Ortto (Actions): Add Audience Name field docs #7726

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2 changes: 2 additions & 0 deletions src/connections/destinations/catalog/actions-ortto/index.md
Original file line number Diff line number Diff line change
Expand Up @@ -46,6 +46,8 @@ This destination is maintained by Ortto. For support or questions, [contact the

**Ortto (Actions)** allows you to sync your Segment users with an Ortto Audience, enabling precise activation of rich, behavior-based segments—perfect for lifecycle marketing, retargeting, and large-scale personalization. You can manually create new audiences or use existing ones in Ortto, and dynamically add or remove contacts through profile upserts or activity tracking. This gives you real-time control over audience membership.

To define which audience the contact should be linked to, enter the **Audience Name** in the "**Associate Audience**" section.

Ortto blocks rapid audience re-entry to avoid undesirable side-effects from asynchronous updates. If a contact exits an audience and then re-enters the audience within 1 minute, Ortto blocks the update that causes them to rejoin the audience. Ortto uses a daily synchronization to make sure the result of any rapid updates is correctly applied.
Ortto updates the Segment member audience field as normal, and any audience re-entries throughout the day that are longer than 1 minute after the last exit are processed in real time.

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