Redmine's plugin to allow to assign an SLA by issue priority and project. Setting up a first response (assign) and close expiration time after creation.
- Navegate to redmine root folder (example: cd /var/www/html/redmine)
- Clone plugin git clone https://github.com/smlabonia/redmine_issue_sla.git plugins
- Run plugin migrations bundle exec rake redmine:plugins:migrate NAME=redmine_issue_sla RAILS_ENV=production
- Restart webserver sudo service apache2 restart
Installed plugins are listed and can be configured from 'Admin -> Plugins' screen.
- Assign permissions to users/groups considering who can: a. View issues SLA b. Edit SLA settings c. Interfere on Issue SLA cicle of life (Assign Issue to complete first_response and closed on)
- Enable plugin on project
- Setup Project SLA for each priority and Assign expiration time and Close expiration time
- You will find those new columns in your issues list options
- When SLA is enabled on projects, old issues will be not changed. It only applies to new issues
- When SLA expiration times changes, expiration time on opened issues with SLA active will be extended