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@@ -3,7 +3,7 @@ title: Expensify Card - Transaction Disputes & Fraud | |
description: Learn how to dispute an Expensify Card transaction. | ||
--- | ||
# Overview | ||
When using your Expensify Card, you may come across transaction errors, which can include things like: | ||
When using your Expensify Visa® Commercial Card, you may come across transaction errors, which can include things like: | ||
- Unrecognized, unauthorized, or fraudulent charges. | ||
- Transactions of an incorrect amount. | ||
- Duplicate charges for a single transaction. | ||
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@@ -44,7 +44,7 @@ You don't need to categorize your dispute; we'll handle that. However, this may | |
To ensure the dispute process goes smoothly, please: | ||
- Provide detailed information about the disputed charge, including why you're disputing it, what occurred, and any steps you've taken to address the issue. | ||
- If you recognize the merchant but not the charge, and you've transacted with them before, contact the merchant directly, as it may be a non-fraudulent error. | ||
- Include supporting documentation like receipts or cancellation confirmations when submitting your dispute to enhance the likelihood of a favorable resolution. | ||
- Include supporting documentation like receipts or cancellation confirmations when submitting your dispute to enhance the likelihood of a favorable resolution (not required but highly recommended). | ||
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{% include faq-begin.md %} | ||
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@@ -54,7 +54,7 @@ Real-time push notifications alert you of every card charge upfront, helping ide | |
Expensify cardholders can dispute suspicious transactions directly via Concierge, either within the Expensify app or by emailing [[email protected]](mailto:[email protected]). Cardholders can also cancel their Expensify Card anytime within our platform. | ||
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## **How long does the dispute process take?** | ||
The dispute process can take a few days to a few months. It depends on the type of dispute. | ||
The dispute process generally takes up to 90 days. It depends on the type of dispute. | ||
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## **Can I cancel a dispute?** | ||
Contact Concierge if you've filed a dispute and want to cancel it. You might do this if you recognize a previously reported unauthorized charge or if the merchant has already resolved the issue. | ||
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